We may offer you alternative equipment to address service quality. Choose an 24-month or 30-day rolling contract with a set data allowance, and avoid extra charges thanks to a capped monthly data usage. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Because of the quality of our services: If the service is materially degraded for an unreasonable period of time you may be able to leave the Agreement early without paying a termination charge (although you’ll need to pay for your equipment subsidy). O2, EE, Three, BT and Vodafone hiking prices for millions of customers — what you should know ... one for your handset and one for your airtime ‒ will only see the price hike affect the airtime portion of the bill. Its registered office and global headquarters are in Newbury, Berkshire, England. We along with companies in the same group as us may collect, use and share your personal information and information about the type of calls you make in order to support our services, manage your account, and provide customer care activities. R789From:View details; Smart XS + 5G downloads can take just seconds, so you’ll get it in no time. Send instant mobile reloads online. Your Charges Guide gives you a calculation to work out how much this will be. Your plan will include a data allowance which will either be an amount, i.e. The actual speeds you experience will continually vary depending on many factors such as de-prioritisation, network congestion, device capabilities, location and network coverage. If you need to speak to us or have a complaint, please contact us on: If we can’t fix your issue, you may (i) ask that the matter is referred to an independent ombudsman under our Customer Complaints Code available on our website or by contacting us; or (ii) if you have an issue with goods or services bought online you can refer to the EC Online Dispute Resolution website at ec.europa.eu/odr. • Out of plan services:  We may increase charges for out of plan services at any time. However, see “equipment subsidy” below. For new handsets, paying for the device outright can be pricy. you don’t do something fundamental that you have to do under the Agreement; you use any of our services in a way that may damage or affect the operation of our network; or. We may change the Agreement, our services, or charges at any time. It predominantly operates services in Asia, Africa, Europe, and Oceania.. As of November 2020, Vodafone owned and operated networks in 22 countries, and had partner networks in 48 further countries. Get fixed, rates for voice, SMS and data. All these charges will be added to your bill as and when you use the services. GigaCube’s 5G speeds of up to 1Gbps eliminate buffering, so you can immerse yourself in the content you love, uninterrupted. You must purchase both the Equipment and the Plan directly from Vodafone in order for both features to work correctly. Select a mobile money payout network. Get instant internet access without the fuss of setting up a new WiFi connection. We’ll tell you beforehand unless it relates to additional services or out of plan services you don’t use regularly. Ever needed a file straight away, but had to wait for it to download? GigaCube gives you fast mobile wireless internet access through our 4G network at a fixed monthly price. Choose the 24-month or rolling 30-day contract that suits you best, then start a Live Chat and one of our advisors will guide you through the setup. We’ll provide our services with reasonable skill and care. The Equipment and your Plan are not eligible for international roaming, and any data can only be used in the UK, on the Vodafone Network, and at your Approved Address. The subsidy you pay will be 1/24th of the original value of the equipment less any up-front payment you made towards it, multiplied by the number of months left of your minimum period at the time the agreement ends. We’ll add this charge to your final bill. You send. The Vodafone Gigacube is available to customers a) within the UK; and b) for personal use, at an approved service address (‘Approved Address’). SIM Only deals are generally cheaper than device plans, but not in all cases. To receive a partial credit of your charges or terminate the Agreement, you must report to us a severe disruption which we will assess against your typical usage history. And make sure you’re not abroad on the day we transfer your number, because we can’t switch your number while your phone is on holiday! Bank Deposit Cash Pickup Mobile Money Transfer Airtime. Phone: 191 from your Vodafone phone or 0333 3040 191 (from UK landlines or other mobiles); Post: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN; Website: www.vodafone.co.uk/help-and-information/complaints. We’ll send these to you by post or email. 75 Minutes 200MB 200 SMSs. The service is not for you if you plan to do any of the activities as set out in our Acceptable Usage Policy - please refer to this policy for further information. If we have to interrupt our services for maintenance or we cause a technical fault on our network, you may be entitled to a partial credit of your plan charge based on the number of days you are without our services. If you take no action within 30 days of us telling you about the changes you’ll be considered to have accepted those changes. You’ll need to get our permission before transferring the Agreement and the person you are transferring to will need to pass our credit check. Changes to your terms, services or charges. Mobile Broadband Traffic Management Policies. Any data used outside of this allowance will be charged at the rates set out in your Mobile Broadband Charges Guide. To ensure that you don’t experience any unexpected bills, there is a data cap automatically put in place once you reach your data allowance limit for all plans that do not have unlimited data. If you are an existing Vodafone Pay Monthly mobile customer, you can check your data allowance at any time by downloading the My Vodafone app at, If you are not an existing Vodafone Pay Monthly mobile customer, you can check your data allowance by logging in at. Where VAT applies, it will be included in the charges. Please contact us if you experience a service issue and we’ll attempt to fix it. The following terms and conditions apply to the iPhone 12 & Samsung Galaxy S20 5G Hero Christmas Offer (the “Offer”) pursuant to which Eligible Customers may get (i) €250 off the iPhone 12 or (ii) €200 off the Samsung Galaxy S20 5G when they switch to any Vodafone Bill Pay 24-month contract before 31st December 2020. Because you simply want to leave us: If you’re outside of your minimum period, you can cancel at any time but you’ll need to give us 30 days’ notice. If you pay late, we’ll charge interest of 2% above the base rate of Barclays Bank each year and you’ll also need to pay a reasonable charge to compensate us for the administration costs incurred (see your Charges Guide). 100GB or for some Plans, unlimited data. Registered in England No 1471587. If you are within your minimum period, you’ll need to pay a termination fee. Sorry we can't find the content you were looking for. However, our services are not fault-free and are not available everywhere in the UK. Different plans have different free intra-call minutes entitlements. GHS. Liability:  We’ll not be legally responsible to you for any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into the Agreement with you, for example, loss of income, business, profit, savings and missed opportunities claims. Choose an 24-month or 30-day rolling contract, depending on your needs. These Vodafone Gigacube terms are in addition to the terms set out in your Pay Monthly Airtime Agreement (‘Airtime Agreement’). We own the SIM number and the SIM card which we can change at any time and you may only use equipment that is approved for use on our network. Deactivate services when … We’ll send you notices by post, voicemail, text or email. A new range of smart devices for your home and on the go that lets you keep track of the things you care about, all from your smartphone. This can also be done by logging into My Vodafone or the My Vodafone app. Red Select Top Up + 800 Minutes Limitless SMSs 2GB. © 2021 Vodafone Limited. If you have slow internet at home, or live in an area not covered by our super-fast broadband, GigaCube could be the answer. Your plan may also be subject to data de-prioritisation. Speeds may vary significantly. Further information on this complaints process is available on our website. These Vodafone Gigacube terms are in addition to the terms set out in your Pay Monthly Airtime Agreement (‘Airtime Agreement’). It’s a world we know well.After all, we shape it. It enables millions of people who have access to a mobile phone, but do not have or have only limited access to a bank account, to send and receive money, top-up airtime, make bill payments and much more. The Equipment and Plan are only for your personal and non- commercial use. First, choose a mobile money payout network. Exchange rate. Top up international phones in seconds anytime, anywhere. Notification 24+hrs – 5days: £500 maximum. Sharing your data with third party agencies:  If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering. The basics:  When you join us, we’ll agree certain things with you and set them out in your Order Form or Welcome letter/email. The speeds achieved while using the GigaCube are subject to network coverage and capacity. We may suspend our services or end the Agreement if, We may end the Agreement if we are permanently unable to provide our services to you. We ask that you pay by direct debit – if you wish to pay by other means, please contact us. This innovative service is brought to you by Vodafone M-Pesa SA. O2, EE, Three, BT and Vodafone hiking prices for millions of customers — what you should know ... one for your handset and one for your airtime ‒ will only see the price hike affect the airtime portion of the bill. Pay as you go (Simply Tariff) airtime agreement and charges (from February 2021) [PDF:134KB] Pay as you go (Pay as you go 1 Tariff) airtime agreement and charges (from February 2021) [PDF:146KB] Previous Pay as you go airtime agreement and charges During peak periods or congestion, we may manage the Vodafone Network by de-prioritising the internet traffic of certain data users. Activate International Roaming on Vodafone World to roam in three world zones with your Vodacom SIM card. Alternatively, you can call us free on 08080 408 408 from any phone. A mobile money transfer is a fast, easy and secure transaction whereby a sender sends money from their bank, credit/debit card or own mobile money account to another mobile money account. We may need to suspend our services if asked to do so by regulators or if required by law. If your SIM card is lost or stolen, you must tell us as soon as possible so we can suspend our services and stop someone else using it. Cancelling, returns and faulty equipment: Please read our Returns Policy for details on how to do this. If we want to suspend our services or end the Agreement. For a transfer to take place - a recipient needs a mobile money account and the sender requires the recipient’s mobile money account number. When you purchase a fixed term device plan, your monthly fee is split between the cost of the handset and your airtime. You cannot use your own Equipment with a Plan. Charging:  Your Charges Guide sets out current pricing information about out-of-plan charges (if applicable) as well as charges for additional services which are not included in your monthly plan charge. We’ll not be responsible for any loss of service due to something outside our reasonable control. Payment:  You’ll need to pay for all charges within 7 days of the date of your bill. Transferring the Agreement:  We may transfer this Agreement to anyone at any time provided doing so does not adversely impact your rights under the Agreement. Vodafone Group Plc. M-Pesa (M for mobile, pesa is Swahili for money) is a mobile phone-based money transfer service, payments and micro-financing service, launched in 2007 by Vodafone Group plc and Safaricom, the largest mobile network operator in Kenya. M-Pesa is the world’s most successful money transfer service. You can find these documents at www.vodafone.co.uk/terms-and-conditions. Vodafone Roaming Services ensures over 750 million mobile customers can confidently connect abroad and enjoy voice and data services. Register now to: Upgrade & shop online Buy data, airtime & SMS bundles View balances & manage your account online Keep your phone on throughout your number transfer day. GigaCube now runs on our new 5G network, but 5G isn’t available everywhere just yet. Get your GigaCube to start enjoying unlimited UK data today. The Equipment will either be charged to you at an upfront cost or, if you have signed up to an 24-month plan, spread in equal instalments over your minimum commitment period. Equipment subsidy:  All the information required to calculate your equipment subsidy is set out in your Welcome Letter. If you are experiencing a materially degraded service for an unreasonable period of time, please read our “Leaving Us” section below. Your agreement is with Vodafone Limited, registered in England under number 1471587 at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Where we end the Agreement in this way termination fees will apply. If we change your plan charge, out of plan charges, our services or the Agreement you may have a right to end the Agreement without paying a termination charge (although you’ll need to pay for your equipment subsidy). • Additional services: Charges for additional services may change from time to time and may be outside of Vodafone’s control so you can check our website for the latest prices. We'll check if you can get 5G where you are before you buy – if not, you can still get Gigacube on our 4G network. With average speeds of up to 1Gbps and a choice of 24-month fixed or 30-day rolling contracts, you can effortlessly upgrade your internet connection – and it’s ready to use straight out of the box. Please check the predicted coverage in your area using our coverage checker. It also sets out what to do if your equipment is faulty and how you can return your equipment or get your equipment fixed or replaced. Testing new ideas, spreading fresh thinking, driving innovations and improving processes. You’ll also continue to pay all the remaining plan charges for our services for the minimum period, even if your SIM card or equipment is lost or stolen. They get. Want to talk it through with us? ... your Pay Monthly airtime tariff will be adjusted according to Three's Fixed Annual Price Change (Three), the Retail Price Index (O2) or Consumer Price Index (EE, Vodafone) rate of inflation. Please close this window and try again. The data allowance on your Plan can only be used within the United Kingdom. Data de-prioritisation means that some data traffic will receive less priority over other traffic on the Vodafone Network. It’s made up of these Terms and Charges Guide which cover the SIM card and any services you use in your plan. If it’s turned off, the process will be delayed. Please choose your local Vodafone website. Your maximum liability for charges incurred up until you notify us will be as follows: Notification within 24hrs: £100 maximum. You won’t have to pay a termination fee in this case although you’ll need to pay for your equipment subsidy, What we do with your information and contacting us. Please refer to your device manual to determine the product specifications and restrictions. Connecting people for good. Registered in England No 1833679, We use cookies to improve your experience on this site. For our Privacy Policy and further details explaining how the information held by fraud prevention agencies may be used, please ask an advisor or visit the Vodafone website. These documents will include important information like: 1. how long we’ll provide our services to you and the minimum period you have agreed to stay with us; 2. your chosen services and how much these will cost you every month; 3. additional services you have chosen as part of your plan, when they start and end and when you’ll be charged for these; and 4. any upfront charges you’ve paid or may have to pay for your equipment. Here you will find information on the many services Vodafone offers, including M-Pesa – the world’s most successful money transfer service, Vodafone Roaming Services, which connects 750 million mobile customers across the world and VodafonePass – a new way for our customers to do more of what they love without worrying about gigabyte volumes. you become bankrupt or make an arrangement with creditors. Don't have an account yet? Notification 5 days+: all charges until you have reported to us. This is airtime that applies to incoming and outgoing calls with other SmarTone customers. There are a number of reasons why you may find problems with the services and these include moving home or work, weather conditions, damage to our network, the number of people using the network at the same time and so on. An adviser is required to confirm that your home address is eligible to connect to the Plan, based on indoor coverage being available in your area. The TurboWrite buffer size* is upgraded from 12 GB to 78 GB for faster file transfer. Data allowances range from 100GB to 300GB data a month. Please see “Leaving Us” below for more information. Here you will find information on the many services Vodafone offers, including M-Pesa – the world’s most successful money transfer service, Vodafone Roaming Services, which connects 750 million mobile customers across the world and VodafonePass – a new way for our customers to do more of what they love without worrying about gigabyte volumes. Enjoy Free 400MBs upon downloading the app for the first time & many other offers just for you The Equipment and Plan is only for use at your Approved Address. From:R114 9 View details Smart S . If you reach the data cap, and have run out of data, then you can opt to purchase a one-time data extra. This could mean that during periods of congestion, Gigacube speeds may be different to the speeds experienced using our other services supplied over the Vodafone Network. Because of changes:  If we, (i) increase your monthly plan charge more than once per year or by more than the RPI rate or CPI rate plus 3.9% (depending when you joined or upgraded) – see section titled: During your agreement with us; (ii) increase your out of bundle charges or change our services or the Agreement to your material detriment, you’ll have a right to leave the Agreement early without paying a termination fee (although you’ll need to pay for your equipment subsidy We’ll let you know if this is the case and what to do before the changes are made. Download Ana Vodafone App now Download the App for a better experience! Call us free on 08080 408 408 from any phone, Please click here for a downloadable version of the Gigacube terms and conditions. It’s a portable wireless router that transforms our 5G and 4G networks into WiFi – connecting all your devices in seconds. It doesn’t cover any equipment. You can check the status of this in My Vodafone or the My Vodafone app. The Connection, Newbury, Berkshire RG14 2FN. The Plan uses the Vodafone Mobile Network (‘Vodafone Network’), either 4G or 5G depending on network coverage, signal and location. With Xoom you can recharge a prepaid phone, send money, or pay bills. Your phone has to be switched on for us to transfer your number. We also encourage you to take a look at our Returns, Privacy, Acceptable Use and Mobile Broadband Traffic Management Policies, which also make up your “Agreement” with us. Vodafone Group plc (/ ˈ v oʊ d ə f oʊ n /) is a British multinational telecommunications company. Connect up to 64 devices quickly and easily.*. See www.vodafone.co.uk/pricechanges for details.
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