The gift voucher is exchangeable for products at any Isetan Stores in Singapore, excluding items services from KOSE Beauty Centre, cafes & restaurants, alteration & delivery services. 1.12) How do I change my delivery address? Ans: It will be up to 5% for department store items and up to 3% for supermarket items. 2.09) What if I’m not home when my order arrives? Customer will receive notification via SMS, Email, and Isetan Newsletter and In Store Posters. Valid till 31 March 2021. We will arrange for an exchange in the next available slot. IPCM has to present IPC to redeem his/her accumulated points. Ans: The card membership is valid for 2 years from the date of issue. This would mean that you can only spend your store credits online or through the iOS App upon redemption of points online. Ans: You will receive an order confirmation in your email. There is something for every member of your family. Ans: Yes, Isetan is PCI compliant. Once those time slots are taken up, there is no longer an option to select those time slots. We do not deliver on Sundays & Public Holidays. Ans: You may collect your order from the delivery counter at the Isetan Scotts Supermarket, level B1. Ans: Please note that the following purchases are not entitled to i-points: (1) Purchases of Isetan Gift Vouchers, (2) Liquors, (3) Services/Workshops, (4) certain discounted merchandise and (5) any other products or services which Isetan (Singapore) Limited may from time to time prescribe. 6.25) Can I spend eVouchers accumulated in the Isetan Privilege Card iOS App at the online store? We apologise for any inconvenience caused. Ans: Yes, you are required to sign up for an account before making purchases online. Simply key in your Isetan Privilege Cardmembership number and NRIC in the account settings page. You can discover more benefits here. * Gift voucher is exchangeable for products at any Isetan Stores in Singapore, including the Shaw Centre Mango boutique. on: function(evt, cb) { 2.05) Can I change my delivery address or time slot after placing an order? The Prizes is subject to the terms and conditions as stipulated by the travel agency and/or ... redemption and/or usage of the Prizes. Simply check your e-mail for the login details and reset your password. Ans: No, we currently do not have this option. Payment modes that are not entitled for Points Accumulations: Rebate Voucher, Cosmetic & Fragrance Promotion Voucher, Promotion Coupon and Parking Rebate Voucher. Ans: Yes, you can. 3600. Ans: This is due to your order value falling below $100 gross. Ans: Simply fill up a form through the Contact Us page or call our Customer Service at Tel: 65-6733 1111 (11 a.m. – 9 p.m.). Why is this so? 6.36) Can I link my current Isetan Platinum Cardmembership to my online account? 6.04) How do I earn i-points as an Isetan Privilege Cardmember? Receipts stamped ‘Redeemed’ or ‘Duplicate’ are not valid for redemption. forms: { Ans: Please click on the "Unsubscribe" button at the bottom of your email to stop receiving marketing emails from Isetan. Outlets . 6.22) How do I update my membership information? RM10 will be charged for switching out of the Go Green membership. Any exchange should be made within three days of purchase. Ans: Please refer here, alternatively our delivery timings can be found below. The accumulated point will be expired after one year from the last purchase, which will be printed on the card. 2.06) Where can I get my order delivered to? Please Enter Your Particulars NRIC/FIN/Passport no. Isetan Members Card Reward Redemption To all IMC/ IPC members, kindly collect your rebate vouchers from our respective I-Club counters from SEPT 1 – NOV 30, 2020 . 6.20) Am I charged for replacing a lost/damaged Isetan Privilege Card? For return of non-perishables products, kindly: 5.03) Can I return an item I purchased online to any Isetan store? Ans: Isetan Privilege Cardmembers accumulate points while Platinum Cardmembers are entitled to direct discounts. Present the IPC / IMC card to the cashier before payment is made to start accumulating points. IPCM will be required to sign of acknowledgement and approval for such redemption. 6.Any amount over and above the redemption values of the Voucher must be charge to the OCBC card. This is because your remaining points will be automatically converted to Isetan Rebate Vouchers for your shopping pleasure in stores. CapitaVouchers are subjected to availability. 3600. Ans: With effect from 1 April 2017, all expired Isetan Credit Card will be converted to Isetan Platinum Card, where credit facility will discontinue. Members can earn points for purchases made at any Isetan Departmental Store and Isetan The Japan Store including Foodmarket, Eat Paradise, Restaurant & Caffe Gino. Refund by cash is not allowed. Ans: Yes, you may by clicking on the “preview” button to preview the gift certificate before sending it by email. However, once converted, this decision is final and cannot be converted back to a Platinum account type. Upon account registration, add products to your cart. Ans: We will pack and handle your order with utmost care. These discounts will only be available online and not in our physical store and vice versa. Terms and Conditions: Maximum 2 combined receipts per redemption. Ans: Yes, you can. Steps to redeem. 6.08) What happens if I do not collect my Isetan Rebate Vouchers by the end of my redemption period? Ans: Yes, a one-time fee of $2 will be charged for replacement of physical card. Redemption Price Range: Any Price Up to S$50 S$51 - S$100 S$101 - S$200 S$201 - S$300 S$301 - S$400 S$401 - S$500 > S$500 Sort By: Default Price Low to High Price High to Low Product Name A - Z Product Name Z - A There will be no refund for Regular Members who switched to Go Green after the membership fees had been paid. Ans: Kindly check your products upon delivery. Ans: Yes, your gift certificates will expire 1 year from the date of issuance. The Organiser shall not be responsible for any liability, mishap, loss, damage, claim or accident (including death) suffered by third parties or the Participants in any manner ); 3.09) Do I need to present identification upon delivery when purchasing alcohol? You will receive confirmation via e-mail. 2.10) I would like to give an Authority To Leave my delivery to my concierge/security guard or leave at my doorstep. Any rebate voucher not redeemed within a specified period will be forfeited. Ans: Not at the moment. 2.07) What is the minimum order for free delivery? We take security very seriously and safeguard your personal information. What do I do? After placing an order, all time slots and delivery addresses are final. 1.05) I have trouble logging into my account online. Be sure to check back regularly for great deals. Ans: 10.30am-1pm, 1pm-3pm, 4pm-7pm, 7pm-9pm. 7.10) Is the purchase of gift certificates refundable? 6.33) Do you still charge annual fees for the Platinum Card? Credit card purchases are returned to the same credit card that was used in the transaction. Ans: We do allocate a certain number of orders to our delivery time slots. 6.15) Can I view my point balance online? Store credits may not be updated in real time, any purchases using non-updated store credits will be cancelled. On the ‘Redeem Points’ page, input your desired quantity of the Rewards item. The following items are not entitled for Points Accumulation: Purchase of Isetan Gift Voucher and Promotion Voucher. Kindly advise if there was a change in mailing address. Click and Collect (at least 1 hour in advance), Charge (Inclusive of GST) per trip per address. Ans: By default, if you are entitled, you will receive a letter which states the Isetan Rebate Voucher amount that you are entitled to. 5.05) I have a problem with the products in my delivery. Ans: All items purchased online can only be returned to Isetan Scotts Delivery Counter, Level B1 (located at 350 Orchard Road, Shaw House, Singapore 238868). 5.02) How do I proceed with a return/exchange? We will do our best to inform you of when Isetan will experience such maintenance. DBS Points. 7.05) Can I use more than one gift certificate at the Checkout Page? Redemption of accumulated points. Any perishables, frozen or chilled items will be packed with ice packs to retain its freshness when you receive it. If the value of the voucher is not fully redeemed, no refund in cash or in other means will be given for the balance. Our online store is optimised for mobile view and all available payment methods are available as well. 9,188 were here. Valid for 1 year from the issued date. 1.01) Where can I get more information on Isetan's delivery information? Ans: Yes, you can view your order history in your logged in account, under 'Orders'. Ans: Store credits are redeemable from points accumulated by making purchases as an Isetan Privilege Cardmember. The Isetan Privilege Cardmembership number can be found below the barcode. 2.04) Why are some of the delivery time slots not available? In addition, the use of gift certificates is not entitled to i-points. Kindly note that the redemption of points into store credits is irreversible. Ans:  We no longer accept new applicants and Platinum Card memberships are now by invitation only. What am I supposed to do next? Ans: We currently accept MasterCard, Visa, American Express & Paypal. Ans: Isetan Privilege Cardmembers are entitled to redeem store credits upon accumulation of at least 300 i-points within each 6 months’ period, starting from the month of issue of membership. window.mc4wp = window.mc4wp || { Your existing eVouchers and store credits accumulated and their respective expiry dates are listed in the tab. S$100 Isetan voucher is for approved MoneyLine Term Loans of S$10,000 to S$14,999 Existing Isetan Privilege Cardmembers are able to link their membership in the account settings page by keying in your NRIC and Isetan Privilege Membership Card Number. Ans: For food safety purposes, we have to separate the items in your order. First 1000 redemption only. Ans: We can help your organisation or individuals make bulk purchases with gifts or prizes for events such as anniversaries, staff incentives, longer service awards, lucky draws, dinner & dance or other special occasions. Ans: The minimum age to purchase alcohol in Singapore is 18 years old. 6.21) Can I convert from Isetan Privilege Card Membership to a Platinum account type? Store credits are refunded back as store credits. Ans: Contact Us and we will respond as soon as we can. 6.40) I am an Isetan Credit Cardmember; is my card still valid and do I get a Platinum Card? We reserve the right to request for a valid photo ID to verify recipient’s age upon delivery. 1.09) Are the prices online the same as in store? Redemption of Rebate Voucher is limited to the Main Card holder. Not valid for the following counters : Chocolate, Cake, Bakery, Laundry and Delivery Service. Isetan $50 Gift Voucher. If your total order value is lower than your available store credits, store credits used will be identical to your total order value. T&Cs apply. Redemption of Voucher(s) is subject to the terms and conditions … } 6.06) How long does my Isetan Privilege Card membership last before requiring renewal? 3600. Perishables refer to Fruit & Vegetables, Meat & Seafood and Frozen & Chilled items. Place a corporate bulk order here or you may send your enquiries to capitavoucher@capitaland.com or call +65 6631 9931. $50 ISETAN Cash Voucher , ISETAN (Singapore) on Fave. 3.07) How will my order be packed and handled? Only applicable for original receipts from purchases made at F&B Stores and Signatures Food Court in Suria KLCC excluding Isetan, Marks & Spencer, Cold Storage, TGV, Rasa Food Court, Convenience Stores and News Agents. If you would like to redeem your points into physical Isetan Rebate Vouchers to spend in store, kindly do so at our customer service counters at any of our stores. Alternatively, bring the non-perishable item down to the Isetan Scotts store and present your item together with the original invoice to our staff at any cash counter. Ans: Yes, Isetan will make the expiry date known when a coupon code is given to you. Ans: Your store credits/e-vouchers will expire 6 months after your 6 months i-points accumulation period. Extension of Expiry Dates. Please bring along your existing Isetan Credit Card or NRIC for verification purposes. Isetan Members Card & Isetan Platinum Members are point accumulations cards. Ans: We highly recommend that someone is present at home to receive the order. Ans: $15 is charged for all orders under $100 gross. An extra $2 surcharge is applicable for deliveries to Sentosa Island. Alternatively, do Contact Us! Ans: You can click on the “Notify Me” button if the product is out of stock. 6.05) I have made a purchase online. 7.08) Can I preview my gift certificate before proceeding with purchase? Ans: Yes, proceed to our customer service counters at any of our stores and we will provide you with a physical card upon showing your registration details received by email and NRIC. Physical CapitaVoucher(s) will only be available for corporate bulk purchases and for redemption by Amercian Express® CapitaCard card members. Click on the shopping cart icon for the checkout button. This impacts our delivery schedule and resources, which results in us not being able to serve you to the best of our abilities. listeners: [], 7.03) How many times can I use my coupon code? Till today, Isetan works with over 1000 Malaysian manufacturers and designers to develop as well produce suitable, and high quality merchandise catering to our customers’ needs. *T&C apply. callback: cb Ans: Yes, your order will be entitled to free delivery if using a gift certificate results in your total order being less than $100 nett. 3.04) If I select the collect in store option, where would I collect my order from? 5.10) What if a product that I want to buy is out of stock? })(); Departmental Stores in KLCC, The Gardens, 1 Utama and Lot 10. However, if your purchases exceed $3,000 within 2 years, the renewal fee would be waived. Points will accumulate on the same day of purchase. 2.11) Will I receive an order confirmation? • Not valid for use with other gift voucher. RM150 Hard Rock Café Kuala Lumpur Voucher: 30: 1722: Instant Redemption in F&B outlet at Concorde Hotel KL (1 point = RM5) 1: 1735: RM200 Isetan Voucher: 40: 1736: RM200 Aeon Jusco Voucher: 40 . How do I do so? 1.10) Are all in-store Isetan products available online? Ans: Kindly check your products upon delivery and Contact Us with list of items not delivered. However, if all same day deliveries are unavailable, we will deliver them at our earliest available slots the following day. There is no refund policy for cancellation of the membership fee once paid. Ans: Yes, this can only be done through the Isetan Privilege Card iOS App. Sampling begins in … *Points period from July to Dec 2020... *Voucher validity till 30th June 2021 DBS Points. Ans: No, currently Isetan does not offer that option. Ans: Yes, you can. Unredeemed i-points cannot be transferred to another account and has no monetary value whatsoever at any point of time. 66211 You would also have to pay all outstanding amounts before receiving a Platinum Card. Ans: Yes, you can. For a pleasant experience during your purchase, please avoid peak hours which are between 12 – 2pm and 5 – 8pm daily and Saturdays, Sundays and Public Holidays. 3.10) Can I choose not to receive my order in plastic bags? 6.38) Can I convert my membership from Isetan Platinum Cardmembership to Isetan Privilege Card Membership? Ans: You might want to try the Forgot My Password option or Contact Us. *Any exchange should be made within 7 days of purchase. Please redeem for this reward online at no additional charge. 6.19) How do I renew my Isetan Privilege Card Membership online? Please present your Identity Card and IMC or IPC card upon redemption. Simply use the same gift certificate upon your next order checkout. 1.14) Who do I contact if my problem is not listed here? Ans: No, any attempts to purchase gift vouchers/certificates using these methods will be voided. DBS Woman's World Supplementary Card Annual Fee Waiver. Alternatively, you may call our Customer Service hotline at the back of your Card for any redemption at a nominal fee of 800 Membership Rewards points per call. The RM50 Isetan Vouchers are valid for usage at Isetan Suria KLCC only. 6.09) What benefits are there to signing up for an Isetan Privilege Cardmembership? *T&C apply. 5.01) What is Isetan’s return/refund policy? 7.07) Can I change my gift certificates to gift vouchers? Why am I not entitled to i-points? A fee of $20 is chargeable, valid for 2 years upon issuance of Platinum Card. Ans: You can retry the selected payment method or choose a different payment method. Can be used in Peninsular Malaysia only. 6.03) Am I eligible for an Isetan Privilege Cardmembership? 70% discount on hundreds of deals near you. Backdated receipts are not valid for point accumulation and any request will not be approved. Only ONE S$10 Isetan voucher can be redeemed per qualifying charge slip / Isetan receipt, regardless of amount spent. Ans: All orders are final. The voucher’s validity period is 6 months from the date of issue List of stores is accurate as of 25 October 2020 (and may subject to change without prior notice). Ans: Regardless of in-store or online, 1 i-point will be awarded for every $1.00 nett amount purchase (excluding GST) at Isetan Departmental stores and 1 i-point will be awarded for every $3.00 nett amount purchase at Isetan Scotts Supermarket (excluding GST). Voucher is not applicable at Isetan Wisma Atria. } Ans: No, purchase of gift certificates is non-refundable. 6.23) Can I link my Isetan Privilege Cardmembership to my online account? Store credits can then be spent for online purchases. Voucher not to be used in conjunction promotional activities. • Not valid for purchase of gift voucher or exchangeable for cash. Ans: Members must be 16 years old and above. event : evt, As such, packing them into separate plastic bags would be the safest way to do so. Simply make an order before 11am and select from the following available intervals: 1pm - 3pm, 4pm - 7pm, and 7pm - 9pm. You will receive an email when the product is back in stock. Redemption is valid from 24 February - 15 April 2021. The updated purchase points are shown in Customer’s purchase receipt.
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