My order hasn't arrived yet, what should I do? Still not arrived 4 weeks later and my invoice doesn't even contain a reference that matches what they ask for on their enquiry form. 'I felt under the microscope': Seven in 10 freelancers have been turned down for mortgages... and the pandemic has made things worse, Settled car insurance claims fell a fifth last year due to fewer vehicles on the road - with the cost of cover remaining at four year low, The lockdown mortgage divide: Accidental savers pay off large chunks of their loans but others are struggling on mortgage holidays, BUSINESS LIVE: GDP falls 2.9% in January; Burberry predicts much higher sales; Hammerson loses £1.73billion, Bullring owner Hammerson writes down value of its shopping centres by almost £2bn and sells off more assets as rental income halves due to Covid, GSK to fast track breakthrough Covid drug after trials found it cut deaths and hospitalisations by 85%, A long flight to safety: Rolls-Royce needs long-haul travel to return for confidence to be restored, says ALEX BRUMMER, Burberry says it expects results to top expectations thanks to 'strong rebound' in sales of luxury items, HSBC caves in to pressure to improve its climate change commitments and stop financing fossil fuels, My four mortgages in 15 years have got cheaper every time: After years of rate cuts can we convince people to fix for life? We are no longer accepting comments on this article. GetHuman-katieva - GetHuman user since May 16, 2017. New pubs app Boozr... Government has 'no plans' to reduce Lifetime Isa... Can I get a Groupon refund after I couldn't book the horse riding lessons I was bought? I ordered some toothbrush heads, On the ** March which still hasn’t arrived. I ordered a SIM card for my 78 year old mother on May 5th so we can keep in touch during the pandemic. Switch order address or update on shipping. Originator Identification Number : 298372 Reference Number : 12111989/001. You might be able to get a refund in some circumstances. Some links in this article may be affiliate links. On the website, via the My account icon in the top right. The inside story from Groupon: Is it cleaning up its act? I haven’t received my order. Or via the app, in the top left menu. Companies respond better when others are watching. If your order is Not Dispatched or Dispatched and no tracking information was provided, you may want to open a case. Please be assured our team is working extra hard to ensure your item is delivered on time. 1. Track Your Order. If the order hasn’t arrived by its estimated delivery date, you may want to open a case. Copy link. Frustrating: It's been six months since our reader ordered a mattress protector via a Groupon voucher. If your first or second stimulus check never arrived, we've got everything you need to know about how to track your money, file for a missing payment or contact the IRS. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. I did not agree to my order being left in an alternative place and I have not received it.” If you’re asking for redelivery, add: Enjoy a $1 one-week trial membership and get help from a live person now: Name on account, Email on account, and Billing address, Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. Delivery company is not responding. Share. We kindly request you allow a few extra days for your order to arrive before getting in touch. COUPON (4 days ago) Find my groupon purchases (4 days ago) If you have purchased a Groupon voucher this will appear on Groupon's website or in your Groupon app. If your order is Delivered but you haven’t actually received the item, there are a few things you can do. Here are the best ways to find out: Check Your Account. The merchant's order status shows my order as delivered. Standard Delivery. Ordered a item that hasn’t arrived now… Ordered a item that hasn’t arrived now being told I will have to wait a further 7 days for it to be looked in to. Groupon. No phone number and had to hunt for a email address. We do not allow any commercial relationship to affect our editorial independence. Author: GetHuman-katieva • December 19th, 2015. Six months later, I’m still out of pocket. Check the delivery address you gave the seller. We see this happen for deliveries to apartment complexes, commercial sites, and larger corporate buildings.