So I do an order. Quickstart guide for adding a new book. On the 22nd October 2019 I received 4 out of the 7 books which were packaged in 3 separated parcels. Israel So they don't care sincerely upon your compliant neither they r willing to do a proper response. I bought it before the pandemic. So as you can imagine we are going in circles. Heaven knows, I have been perfectly friendly and patient up till now, but that forebearance has now run out. Since 1935 Tennessee Book company has been serving as the state’s depository for all approved educational materials. Book Depository does not provide a customer service phone number. Since start of August (today 7th ) I have been emailing them. Lachie Barnsley. according to the tracking page, the order is confirmed and dispatched. However, the press shop which is indicated as pick-up point has closed, and i do not have any information where my parcels have been redirected. Thankyou. We pride ourselves on our (fast)worldwide delivery and multilingual customer service. Dallas Book Depository Contact Phone Number is : 214.747.6660 and Addressis 411 Elm Street, Dallas, Texas 75202, United StatesDallas book depository also known as Dallas County Administration Building is building located in Dallas city of United States. Then customer "service" emailed me claiming I had used a different email address to place the order. United Kingdom - EC1A2FD. The top of the back and front covers are pushed in and the dust jacket is torn. Nora Csanyi I appreciate that I have had the set for a considderable time now but this is the first time of playing so I was told ‘wait 5-10 weeks and if it shows up back to them then they will refund me' Thank you for shopping with Book Depository, your order number is BDU-087-[protected]. Step 3: Upload content and cover files. I'm very disappointed this item never arrived as it is a limited edition and I was assured it would be sent out; this after a previous transaction for same item was cancelled by Book depository because seller ran out of this item. 48 Euroka St Every email you sent get directed and replied by another/other persons. As a regular paying customer of Book Depository I do no appreciate being ghosted by an online seller and am not sure what I can do. My husband who is studying has had to have extensions for his assignments due to this book not arriving as stated when being purchased, and now we still have no book and are awaiting another. I have read some of the complaints on here and I see that many people have been having the same issue, and the worst part of it is that they do NOTHING to solve the problems. Beware when you make an order from this site! June 30, 2015. Supposedly it has to reach in 4 days and be dispatched pretty soon. I would like a reply ASAP and a new book sent out in hardcover, free of charge for all of this. Order number: BDU-087-[protected] Order date: 16th August 2019 Thus began an exchange of messages (on my new e-mail) which has become ludicrous. I am dissapointed and upset with the lack of customer service provided, I have found Book depository to be very competively priced and reliable in the past. am wondering if I can either get a replacement or refund please? They refuse. so I think it must be faulty. THE BOOK DEPOSITORY LIMITED. I feel that this is unfair and have paid the money to this company if they had any problems with my address, they should contact me and also provide me some tracking information once I have paid the money for this product. Normally I get the books I order with no problems but this time everything seems to be in disarray because of the global pandemic, still I have changed my mind about the book and requested a refund from them, but so far they have ignored my emails. Use this comments board to leave complaints and reviews about The Book Depository. see below email What now? but I culd be wrong. They also said to wait 5-7 more days (with no results). (Paperback) Miss Tracy Ritson I contacted help support and was told to wait until 1st November 2019. Tried to reach the company in every way possible. I spoke to the bank who advised that the refund payment would have been rejected because more than 6 months had elapsed since I had held a credit card with them. I did that. You can, however, get in touch with Book Depository by emailing help@support.bookdepository.com or filling out the customer service form. Rosemary Rathbone I thought this was a complimentary issue and waited patiently for my book to arrive. Shoshi Please contact Book Depository to check the expected arrival date, or ask them to lodge an enquiry with their postal service if outside the expected delivery time frame. I will then give them my order number etc. I am hoping to get a response from the company AND the full amount refunded back into my account because I did not get the delivery. PLEASE HELP United Kingdom. Phone Number 44 14 5230 7905. My name is Shoshi Herscu. they haven't arrived in Portugal although the delivery to Peru takes 25 working days. Shipping address: I want some tracking link to find out where the package. Company number 05124926. I have tried to contact the company, sent two emails but no responses up until now. Events. Below are my details of an order I processed on the 4th March 2020 I ordered a book in February, it is now July and I haven't received the order. Can you say "runaround"? I checked with the post office here in Israel. My course started last week and still no book although ordered on 1st September!!! I would not like to leave a bad review if this is just a one-off. "THE SECRET AGENDA" (Paperback) back in stock at bookdepository.com We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.