services sold by American Airlines. Then I waited…one week, two weeks, a month. eVouchers are void if purchased, sold, advertised for sale or bartered. American Airlines has spent a lot of time moving around little green pieces of paper. We had a similar experience in January of this year. I booked new flights and sent in the vouchers (I kept a copy) as you describe above. The ticket counter states they can’t help because they need the original. I took a VDB a couple of weeks ago for a $300 voucher. Some airlines, like Southwest and American, require a passenger to complete all travel by the expiration date on the voucher. I called reservations and was scolded for not taking a picture of making a copy of the outdated paper voucher American enjoys distributing. I just tried to book a flight on aa.com, held the flight for free for 24 hours. How is it possible that booking a plane ticket can be a weeks long process? American Airlines Paper Voucher. I also didn’t want to risk the American Airlines paper voucher getting lost in the mail. I call the redemption number, the agent tells me I have to mail it in 3 weeks ahead of time or drive to the airport in person. of the eVoucher(s), the unused portion will remain on the eVoucher and pin as you would cash. and she reissued the evoucher with an additional year on the expiration date. Your advice to go to the nearest AA ticketing office is good to know. Poor Company Policy – Poor Customer Service – NO MORE AMERICAN AIRLINE !!!! Great offers from www.couponupto.com Saving during your travel with American Airlines Voucher Policy and discount. American Airlines, AAdvantage, Admirals Club, American Eagle and American Airlines Vacations℠ are trademarks of American Airlines, Inc. I mailed the vouchers as per instruction and used an expedited tracking mail service from the Hong Kong post office (mistake, as I will explain). Required fields are marked *. Check out all our live discount codes, promo codes and vouchers for your favourite shops. I thought it took it as I paid for the res, but when I got my cc bill it had not taken off the $100.00. It has been recognized that the best way of … I took $800 worth of Amex gift cards! When I book for my next trip now in March and called to apply the voucher over the phone. Go to aa.com and choose ‘Manage trips / Check-in’. I had a voucher for $622; the instructions read to either go to the AA office or call. The Voucher is mailed to you as it’s a paper document. I had booked flights to New Orleans for JazzFest for late April. AA always has a wonderfull service for Executive Platinum members! This all seems like a built in deterrent to people using vouchers thereby releasing American from their responsibilities. Once I am at the gate I am in the mood to travel so no matter what they offer me I will take my original flight. So maybe you really only lost $400. They should also be able to see if it was used, otherwise, it could be copied and used multiple times. I’m bad luck. I had a flight a week out that I wanted to book. Instructions to mail are ridiculous but I had someone explain it to me. But of course it can’t be used toward the taxes (which are often a few hundred dollars), only the base fare. Feel free to use the comments to tell me how dumb I am. This site is for entertainment purposes only. United Airlines refused, saying he would have to take a voucher instead. There is no penalty here as you get the full value of the ticket. I had countless vouchers for the past Ten!!! I used an AA paper voucher this way: made a reservation online and put it on hold. So, if your flight is only $200 and you use your voucher, your voucher is now only worth $200 and that’s it. AA called to say that those weren’t valid vouchers but “copies of vouchers”, so they would not honor them. The Customer Service Agent said that I could email customer service and request a new physical voucher. If they can redeem the mailed in voucher, or do it in person, they can obviously do it with a photo or a scanned and emailed copy. I called AA and spoke with an agent named Rose who first said to mail the voucher in, I told her I wasn’t comfortable with the mail system and she said “You can book the flight on aa.com and come to any airport ticket counter to complete the purchase”. She said no, but I can email costumer service to re-issue a voucher. Wow wow wow. Looking to save a few quid? We live and we learn. Make sure that you keep it secured at all times. My cover letter cover the voucher amount/date of issue and the locator for the flight(s) I wanted it to apply to. Do not lose it. until it is decreased to zero, at which time the eVoucher I just went on AA.com found my flights held the flights for free for 24 hours. U.S. Virgin Islands or operated by other carriers are not eligible. Sad: Etihad “Very Likely” To Retire A380 Fleet, Air Canada Aeroplan Launches Awesome Status Pass Perk. They do have it in the system (do not believe them when they say they don't) and it is attached to your previous (original) flight. I called AA Res to determine the process for use. He chronicles his adventures, along with industry news, here at One Mile at a Time. I was a little undecided as to which way to go since I live in England, but going through the comments has made me realise that the check is going to be a better option. Please check your email to confirm your subscription. AA should have a record of giving you a voucher on a certain date connected with a certain flight and what the number was. I voiced upset at this as we were told the voucher could be "transferred" or used by someone else, plus it was given to render payment for errors that American had made on the last flight. originating in the U.S., Puerto Rico and U.S. Virgin Islands. eVouchers are redeemable toward the purchase of the base air All mailed using normal USPS no delivery confirmation methods and never had a problem. Now I did have the sense to make scans of the vouchers, but just as I was about to call AA (around 10 weeks after the initial booking), the confirmation came through and my CC was charged with the amount reflecting the vouchers. Jump to a few months later and it’s time to book our annual flights stateside for the winter holidays. We want back to the post office to check on the tracking, and were told that the tracking by HK service does not work once it gets within the United States (facepalm). as upgrades; Admirals Club® membership enrollments or One-Day If you mustredeem a voucher by mail, follow the agent’s instructions to the letter. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Then miraculously, the same paper voucher that American Airlines NEVER RECEIVED was sent back to my home with an official form from American Airline, specifying that I requested the voucher be returned! Overseas receipts. This may include inadvertent deletion, forwarding or access of the email containing your eVoucher number. Book a flight online with nothing but a record locator (that turned out to have a 2 hour expiration time) and an address to mail in the paper voucher. Airlines have pretty much switched to using electronic vouchers, but there are still cases where they do hand out paper vouchers. He offered to share his experience to help others avoid similar mishaps. About seven-eight years ago i remember i just checkmarked multiple vouchers in screen to pay for about $2000 ticket with no problem. Go to aa.com and find your new flight. Within 48 hours AA had resolved everything, mailed a replacement voucher out (to replace the voucher that went missing AND the ticket they said they had mailed me, but I had never received). I’ve done that dozens of times in the past and never had any trouble. The agent told me I would need to mail the voucher to the airline. I just sent it in again, and was told I can’t use it because it was reported as lost/stolen and that voucher number is no longer valid. A bit late in posting (it’s been over a year!) Rebook and add Flight Credit. Looks like this is something either the flight attendants don’t know or do not relay. Also the article I did post was about evouchers and not paper vouchers; it's not clear to me if they're the same. It is worth the $8-9 for FEDEX when you are redeeming enough $$ on the voucher. I have not been able to use my voucher. Yes, Airline Contracts Of Carriage Are Totally Unfair, American Selling AAdvantage Miles For 45% Off, Delta SkyMiles® Platinum American Express Card, The Business Platinum Card® from American Express. Yes, it is a scam. AA still lives in the Stone Age. Reminder: OMAAT comments are changing soon. I’m thinking screenplay, somebody like Bruce Willis only younger and somebody like Halle Berry. NO GOOD REASON can be provided !!!!! My heart sunk when you said you mailed the voucher away. Finally in late July and after much complaining by me, I got an email saying they would refund the balance to my credit card sometime in the next 2 billing cycles. When I got bumped i thought I was pretty smart taking a photo of my voucher at the airport in case I lost the voucher. Your email address will not be published. American Airlines and the American Eagle® Instead they will offer a Transportation Voucher option. How NOT To Redeem An American Airlines Paper Travel... (22 days ago) When you’re ready to redeem the voucher, go to an American Airlines ticketing desk at your nearest airport. Sorry for your loss. https://onemileatatime.com/redeem-american-airlines-paper-travel-voucher Advice: Tweet your problems. Ann told me I could make my reservations in advance to get the benefit of lower air fare and then either mail the transportation voucher or bring it to the Airport for ticketing. Easy. (7 days ago) While virtually all airline tickets in the US nowadays are electronic (unlike back in the day when you had paper tickets, where you needed to surrender a voucher to get on the plane), US airlines do still issue some paper vouchers.Or perhaps more accurately, American does, as I don’t believe that Delta and United issue paper vouchers under many circumstances anymore. Now, I probably won’t use that voucher since who would put themselves through the hell of using one twice. I have completed this process 3 times with American Airlines. containing your eVoucher number. The whole operation cost us an additional $600 p/p with no chance to upgrade to business class. First, just to redeem the … To use it, you’ll need to call their reservations system. or purchase. I told the agent I took a photo of the voucher can I print that out and mail it in? They priced at a couple hundred dollars. So I try to redeem online. Then if you repurchase a flight that’s less than your original flight, your “refund” is issued as a voucher with the most inconvenient terms that anyone could conceive. My chosen flight is less than 3 weeks away and I am 2 hours from an airport, so I have to lose the voucher or lose almost a day of travel and gas, etc. The Burbank Airport is super small so it’s easy to get in and out of. eVouchers are redeemable online at www.aa.com I kept checking the AA site, which had listed the reservation as unconfirmed. American Airlines. I arrived and went to an agent. They will then tell you to mail the vouchers in, to be used towards your flight. I used a $500 voucher against a $331 flight and although it took a while, I did receive another voucher for the remaining $169. The flight was over $2K and in the next week – the vouchers totaled $1500 so, yes, I waited for them to figure it out and got all the receipts. (After reading @Alberto’s post above, I guess this timeframe seems about par for the course). They always change the evoucher for paper voucher, and I redeem them by mail or at the office. In the Time of the Coronavirus, I’m sure there will be a lot more questions about this process. Again, it is how it works !!!!!! collected as part of the fare calculation. oneworld® partner or AA* Codeshare Recently my friend/blog reader/contest winner/fellow accidental fetish bar goer/RTW companion Andrew B was sharing a rough experience with redeeming a travel voucher. But think this through — what if the flight you didn’t get to take was hijacked? Everyone could use a nice $1000 in free travel, right? Go ahead. Seems like there should be a better way – like maybe keying in the ticket #, issue date and amount from the voucher, which are all unique, on the payment screen and once you redeem it can’t be used again. Starting this month though the paper burden has been reduced. I am running into a similar problem with AA. I’m not ever sure what that means.) After my brother called & provided with his American Credit card for USD25-ish, AA requests the paper Voucher to be mailed back WITHIN 12 DAYS and TICKET WILL THEN BE ISSUED. I replied, “Yes, but, there’s a phone number listed on the voucher for redemption.” Over the course of the phone conversation, he reminded me 2-3 times that I had a year to redeem this. They always were very clear to me,regarding the process: 1) made a copy ,2) attach the original to your itinerary and write all the numbers and codes at the enveloped! We were travelling with our little one and that would amount to 3 vouchers for all of us (plus food vouchers and a free night’s stay nearby). or by calling American Airlines Reservations. You will get answers. Best advice I was given on redeeming them (from an AA agent) was to book and pay for the flight, then take the voucher to an agent. Here’s how to make sure you don’t inadvertently forfeit an American Airlines paper voucher. Stay connected via social media, or subscribe to our free email newsletter for tips on upgrading your travel and maximizing your miles! This way, there is no chance that it’ll get lost in the mail. Got a $1000 paper voucher earlier this year for a VDB at DFW to HKG. When I received it I was excited thinking I would use it toward a trip overseas. I asked for the voucher number which I noted. I hope they take better care of their plane engines. American Airlines Reservations; taxes, fees or charges payable You can probably guess what happened next. He’s a smart guy, and pretty savvy when it comes to travel, so it’s a bit surprising he’s having this much trouble. eVouchers are non-refundable, non-transferable. It’s technologically bizarre. At this point, I was pretty annoyed (because I’m lazy) and I reached out to customer service via e-mail to request my voucher be converted into an E-Voucher. I have told them what the reservations phone # said…that they can’t locate the reservation or the original voucher, so I booked again via phone number and brought a copy of the voucher. It’s still not clear if I can pay also the taxes with them, most YQ. While other airlines only dictate that the passenger rebook a new flight by the expiration date." I’ve done some silly stuff during my travels. fare and directly associated taxes, fees and charges that are oxygen fees; Preferred Seats charges; ticketing fees for transactions processed through What Are The World’s Best Airline Brands? Up to eight eVouchers may be redeemed in a single transaction Thanks for sharing your hard-earned wisdom and wit. Congratulations, you lucky dog! That sucks. We also just had a horrible time trying to redeem AA gift certificates that we got from our American Express Platinum cards. I deserve it. I tried to use a $100.00 AA evoucher on line. There’s a role there for Steve Buscemi, too. I’d bet $20 that both the voucher was lost in the mail or misplaced by AA *and* the agent who created the pnr forgot to suspend the ticketing deadline indefinitely. 3) Send it by confirmation mail! – Your flight date on the outside of the envelope under your return address is to let them sort the mail so they prioritize processing by departure date. Clearly a bait and switch. I think maybe I will get it by 2020. Don’t be like me. In an era where I can cash a check by snapping a photo of it and find casual sex partners with the swipe of a finger, why do I need to mail a paper voucher to some P.O. This exact thing happened to me. Of course none of this is explained when I accepted the later flight. You are not dumb, you are a human being. Took a few days, no need to mail in the paper voucher or anything equally ridiculous. I called and was told that they had no record of any booking, or of my voucher being sent to them. Why AA is in the dark ages on this. Last year I received a paper voucher from American Airlines for $500. That’s why I don’t sell anything on ebay. Lufthansa May Install First Class On Some A350s?!? You won’t be charged until the vouchers are processed and then your ticket will no longer say “PENDING”. But when Brown took his case to the press and they called United, they suddenly realized they had “made a mistake” and refunded his money. When I was ready to redeem the voucher, I called reservations. will be deactivated. We have since refrained from jumping for a bump/voucher, especially when we have the FF miles sitting in our accounts. Redeeming an AA voucher after volunteering your seat makes you wish they had just gotten the police to drag you off the plane against your will instead with a bunch of cellphones recording it. Was a relatively simple process. exact same thing happened to me last September when I booked flight for November. American Airlines is not responsible for honoring invalid eVouchers. Live and learn! Happy Travels and be safe! Took awhile to get the mailing address from reservations but with Fedex there was a record of them receiving it and who signed for it. I called the 800 number on my voucher to confirm the flight. Seriously. I went through this process of trying to locate my voucher for 2 months! I personally think they hope people forget abt them and don’t used them. It says DO NOT Take them to a ticket counter: “… eVouchers are redeemable online at http://www.aa.com or by calling American Airlines Reservations. American Airlines - Don't ever accept a paper voucher from American Dec 19, 2013 @ Pissed Consumer