But, he added the company has “no idea what will happen to bookings over Christmas”, which is usually a busy period. Ryanair has paid out €1.5bn (£1.35bn) in cash refunds or vouchers for cancelled flights since the Covid-19 outbreak in Europe in the spring and said it had almost cleared the backlog. If he wanted a refund, Ryanair told him, he must reapply, and the request would be placed in a queue "until the Covid-19 emergency has passed" - which suggests a very open-ende… Michael O’Leary, the chief executive of the budget airline, said passengers would not get their money back if a flight was operating but could change the flight to a later date without paying a fee. Ryanair travel vouchers Ryanair is offering vouchers and free moves to customers who have their flights cancelled due to Covid-19. O’Leary said: “In the second half, we are running at 40% capacity. A. Ryanair has said flights will continue during the lockdown and it will not offer refunds. Ryanair invited us to apply for a refund or to re-route. Some airlines have consistently broken the rules and ignored warnings from the regulator, which, without the ability to issue fines or take swift action, is unable to enforce the law. Ryanair says it is processing 10,000 times the usual volume of refund requests. The company said its second-half loss would be even bigger. O’Leary made the comments as Ryanair slumped to a first-half loss and warned there could be further flight cancellations as new national lockdowns are imposed across Europe to tackle the rapid spread of the coronavirus. Ryanair has paid out €1.5bn (£1.35bn) in cash refunds or vouchers for cancelled flights since the Covid-19 outbreak in Europe in the spring and said it had almost cleared the backlog. All customers and all flights booked on this flight reservation? O’Leary said many people were commuting to work on Ryanair, including health workers. The government must urgently review the Civil Aviation Authority’s powers.”. Ryanair has cancelled my flight. If the airline has cancelled your flight, then you are entitled to a refund. Has anyone else had the same problem? Reason for Refund Request: Flight cancelled Flight delayed > 3 hours & will not travel Request a refund of government tax (unused flight) Death or serious illness of a customer booked to travel Death of an immediate family member not … He blasted the lockdowns as “completely ineffective” and said they reflected government failures in dealing with the pandemic, such as inadequate testing. But if you do need to call to chase a refund, avoid using Ryanair's general enquiries number (0871 246 0000) as Ryanair says that'll be charged at a rate of 13p a minute. © 2021 Guardian News & Media Limited or its affiliated companies. Booked on another travel website/Did NOT book on Ryanair.com/Ryanair app. See below the details of your request. Ryanair has paid out £1.35bn in cash refunds or vouchers for cancelled flights since the Covid-19 outbreak in Europe in the spring and said it had almost cleared the backlog. Rory Boland, the travel editor of the consumer group Which?, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back.“Ryanair now risks adding insult to injury by refusing to refund passengers who cannot fly this month because of the latest lockdown. Europe’s biggest airline posted a €197m (£178m) loss for the six months to 30 September compared with a profit of €1.15bn in the same period last year, as it carried 17 million people, down 80%. “We expect to clear over 90% of the remaining backlog of refund requests by the end of July.” First published on Mon 2 Nov 2020 10.35 GMT. COVID-19: Ryanair and Virgin Atlantic rated worst in refunds survey. However, Ryanair hopes for a strong bounceback in travel next summer, assuming Covid-19 vaccines are widely available, and it plans to run 50% to 80% of flights compared with 2019 levels. Since the coronavirus pandemic began, Ryanair has cancelled more … If you've tried to get a refund from Ryanair but you've been refused, you may also be able to claim your money back through your credit or debit card … Ryanair has been criticised after customers complained they were being pressured into potentially waiting up to 12 months for a refund due to the coronavirus pandemic. He said passenger numbers this winter could be only a quarter of normal levels. They offer me refund or to re-plan my trip. The new lockdown in England is due to start on Thursday and will last until at least 2 December. Ryanair Refund Application Form. I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. Ryanair customers – some of whom have already been waiting for more than five weeks for a refund – have taken to social media to express their disappointment. Ryanair is refusing to offer refunds for November flights unless they are cancelled. “There won’t be refunds on flights that are operating and travelling,” he said, “but we’ve waived the change fees for bookings.”. Try to get your Ryanair refund via Section 75 Customers who have used a credit card to purchase their tickets, and have spent more than £100, are entitled to apply for a refund via Section 75. Instead, try using Ryanair's post-booking helpline, 0330 1007 838, which is a local-rate number. He said a forecast by Eurocontrol, which manages Europe’s air traffic network, of a 50% decline in passenger numbers from normal levels was too optimistic. Last month Ryanair cut the number of winter flights, until March, to 40% of normal levels because of Covid-19 air travel restrictions. Ryanair is planning to cut 3,000 jobs and reduce staff pay by up to a fifth in response to the Covid-19 crisis, which has grounded flights. Answer 1 of 43: I have received an email from Ryanair that my flight has been cancelled. Additionally, the airline says it will have paid all May refunds and most June refunds by the end of July. Ryanair’s Michael O’Leary said: “ At the Ryanair Group Airlines, we are doing everything we can to meet the challenge posed by the Covid-19 outbreak, which has over the last week caused extraordinary and unprecedented travel restrictions to be imposed by National Governments, in many cases with minimal or zero notice. Photograph: Chris J Ratcliffe/Getty Ryanair has changed course in the … All rights reserved. Your support powers our independent journalism, Available for everyone, funded by readers, Irish airline to appeal after losing first round of legal battle over Covid bailouts for rival carriers, Engine-maker’s shares tumble as it says it expects to burn through £2bn in cash, Michael O’Leary criticises ‘bonkers’ border controls during coronavirus pandemic, Budget airline says EU needs to step up ‘slow pace’ of coronavirus vaccine rollout as traffic falls by 78%. Passengers who booked after 10 June can change flights departing up the end of November for free, with at least seven days notice, but take care that you don’t get ripped off when rebooking. However, he said flights could continue to operate in the second wave of national lockdowns. Ryanair to challenge EU court ruling on French and Swedish state aid, Rolls-Royce says new Covid-19 strains will slash travel this year, Ryanair boss says UK government support for aviation just 'PR stunt', Ryanair warns it could lose nearly €1bn amid Covid-19 lockdown, Ryanair expects 95% fall in passenger numbers until April, Wealthy UK flyers opt for private jets to evade Covid lockdowns, Ryanair and Wizz Air to remove voting rights from UK investors, UK aviation sector needs urgent support, industry leaders say, due to start on Thursday and will last until at least 2 December, Ryanair cut the number of winter flights, until March, to 40% of normal levels. Ryanair customers will not be offered refunds for flights in November even though the UK government has banned all but essential travel in England as part of a second Covid-19 lockdown, and other countries such as Germany, France and Italy have issued similar restrictions. Airlines were forced to ground their fleets in March and April after the coronavirus outbreak. Following the Foreign and Commonwealth Office (FCO) advice against all but essential travel from the UK for the next 30 days, Ryanair and most other airlines have announced that they’re grounding the majority of their flights. Answer 1 of 1,113: Hello everyone. First off, head to the airline’s website. “We don’t see ourselves being locked down completely as we were in the first quarter of this year,” he added. Customers are … Europe’s biggest airline reports £178m loss as it warns there could be more cancellations, Mon 2 Nov 2020 13.54 GMT Please submit your details below in order to apply for a refund on your disrupted Ryanair flight(s): Please submit your details below in order to apply for a refund: Ryanair takes the security of personal data very seriously, as explained in our Privacy Policy, Please note only one online application will be accepted per booking. RYANAIR customers were left devastated when the coronavirus (COVID-19) pandemic meant that flights were grounded and holidays cancelled. Ryanair explain why people owed Covid-19 refunds still haven't been paid. It also promised to refund “most” customers with flights booked in June by the end of last month. RYANAIR passengers are being refused refunds for their cancelled flights until the coronavirus crisis is over and being offered vouchers instead. This is over 50 per cent of Ryanair’s total backlog of Covid cancellations in March, April and May. How do I get a refund? Ryanair chief executive, Michael O'Leary erupted in anger on Monday after BBC 5 Live presenter Rachel Burden brought up complaints from listeners who said they are still waiting for refunds. I opted on March 20th for a refund and on-screen message promised the refund would appear in my … Please confirm your refund request is for the following a partial refund of one of the flight or a specific customer included in this reservation? Thank you for your refund application. Refund Help Section. Ryanair says it is making “rapid progress” in processing customer refunds for flights cancelled between March and June as a result of Covid-19. Click here to find out more about your travel voucher. The airlines were rated below rivals Jet 2, Tui, British Airways and easyJet in a poll of customers on cancellation claims. We may have to pull that back further if there are further lockdowns across Europe in November, December, into the first quarter.”. Ryanair says it's already paid all its cash refund requests from March, and 50% of requests from April – and aims to have paid all its April cash refunds by Wednesday 15 July. Many then reported being left out of … Ryanair’s customer service response has been overwhelmed as passengers complain that its refund system is not working. What can I do to solve this issue? France, Germany, Belgium, Ireland, Italy and other countries have gone into lockdowns that will last through November. Would-be travellers hit out at the new policy, which saw those with cancelled flights emailed and encouraged to take a voucher for the original value of their trip instead. In some cases, unauthorised, screen scraping travel websites are blocking customers from receiving their Ryanair refunds.