", "Lion Air passenger plane flying from Jakarta crashes into the sea – latest updates", "Pesawat Lion Air Jatuh, Menhub Bentuk Crisis Center", "Bandara Depati Amir Pangkal Pinang Buka Posko Crisis Center - Tribun Jogja", "Lion Air Jatuh, Crisis Center Dibuka di Jakarta dan Pangkal Pinang", "Manajemen Berangkatkan Keluarga Penumpang Lion Air yang Jatuh ke Jakarta", "Lion Air Siapkan Penginapan Bagi Keluarga Penumpang Pesawat Jatuh", "RS Polri Beri Trauma Healing ke Keluarga Korban Lion Air JT 610", "Komisi V DPR akan Cek SOP Kelaikan Pesawat Lion Air JT 610", "Lion Air Jatuh, Bamsoet Minta Pemerintah Perketat Izin Penerbangan", "Buntut Lion Air Jatuh, Jokowi Minta Aturan Penerbangan Murah Dikaji Ulang", "20 Pegawainya Jadi Penumpang Lion JT 610, Menkeu Datangi Basarnas", "Pita Hitam di Lengan, Tanda Duka dan Kehilangan Kementerian Keuangan", "Sri Mulyani Beri Penghargaan ke PNS Kemenkeu Korban Lion Air", "Menkes Temui Keluarga Staf Kemenkes Korban Lion JT 610 di RS Polri", "Lion Air Jatuh, Jokowi: Belum Selesai Satu Musibah, Musibah Lain Datang Lagi", "Saat Jokowi Tertunduk Hingga Pandangi Sepatu Bayi Milik Korban Pesawat Lion Air JT 610", "DFAT tells bureaucrats told not to fly with Lion Air, Batik Air or Wings Air", "Australia Prohibits Its Officials from Riding on Lion Air, Minister of Transportation: We Talk with Us", "Menhub Bakal Temui Australia Terkait Larangan Naik Lion Air", "Pihak Korban Tewas Lion Air Dapat Santunan Rp 50 Juta dari Jasa Raharja", "KPI Ingatkan Pedoman Peliputan Jatuhnya Lion Air JT 610", "Lion Air crash: Indonesian media warned over 'unethical coverage, "Direktur Lion Air Dirumahkan untuk Permudah Pemeriksaan KNKT", "Indonesia's Lion Air says it's lost contact with airplane", "TNI AL Kerahkan KRI hingga Tim Kopaska Cari Korban Lion Air JT 610", "Bawa 4 Alat Canggih, Kapal Riset BPPT Ikut Cari Lion Air JT 610", "Basarnas Tetapkan Masa Evakuasi Lion Air JT 610 Selama 7 Hari", "Indonesia Plane Crash Adds to Country's Troubling Safety Record", "Banyak Korban di Pesawat Lion Air, Basarnas Fokus di Penyelaman", "Evakuasi Lion Air JT 610 Terkendala Arus Deras dan Jarak Pandang", "Ini Daftar dan Pembagian Tugas Kapal-Heli Pencari Lion Air JT 610", "Ini Peta Lokasi Pencarian Pesawat Lion Air JT 610", "Tim SAR Perluas Area Pencarian Korban Lion Air hingga Indramayu", "Total 33 Kantong Jenazah Korban Lion Air Dibawa ke RS Polri", "Pencarian Black Box Lion Air, Ping Locator Sempat Dapat Suara Samar", "Lion Air crash: Investigators detect 'pings' which could lead to flight recorders", "Serpihan & bagian tubuh korban Lion Air jatuh dibawa ke crisis center Jakarta", "Hari Ini, Area Pencarian JT 610 Diperluas, 4 Kapal Canggih Dikerahkan", "Bantu Evakuasi Korban Lion JT 610, Polri Kerahkan 651 Personel", "Fokus Cari Badan Lion JT 610, Alat Sonar dan 50 Penyelam Dikerahkan", "KR Baruna Jaya Temukan Serpihan Diduga Sayap Lion Air di Dasar Laut", "KR Baruna Jaya BPPT Tangkap Sinyal Black Box Lion Air JT 610! [108], In August 2019, an early draft of the NTSC report was leaked. [170], On 10 March 2019, another 737 MAX 8, operated by Ethiopian Airlines (registration ET-AVJ), crashed shortly after takeoff from Addis Ababa; all 157 people on board perished. It is the deadliest accident in Lion Air's 18-year history, surpassing the 2004 crash in Surakarta that killed 25, and the second deadliest aircraft accident in Indonesia behind Garuda Indonesia Flight 152. Further examination of the aircraft's instruments revealed that one of the aircraft's airspeed indicators had malfunctioned for its last four flights, including the flight to Denpasar. "[157], On 15 November, the US Air Line Pilots Association (ALPA), the largest pilots' union, representing 61,000 pilots, urged the FAA and NTSB to ensure pilots receive all relevant information addressing a "potential, significant aviation system safety deficiency. Oversight in Lion Air Crash Report", "Indonesia finds design flaw, oversight lapses in 737 MAX crash: WSJ", "Boeing Crash Report Faces Pushback From Lion Air, Regulator", "Pictures Raise Specter of Fake Evidence in 737 Max Crash Probe", "Pengakuan Penumpang Lion Air PK-LQP Denpasar-Jakarta: Semua Teriak Allahuakbar", "Lion Air PK-LQP Lapor Sinyal Urgen Pan-pan di Malam Sebelum Jatuh", "Ini Dugaan Masalah Lion Air PK-LQP di Malam Sebelum Jatuh di Karawang", "Kesaksian Penumpang Soal Masalah di Lion Air Denpasar-Jakarta", "Investigators mush examine Lion Air's claim to have resolved technical problem: Expert", "Indonesia plane crash: Lion Air CEO Edward Sirait says aircraft had technical problem in previous flight", "Pilot Who Hitched a Ride Saved Lion Air 737 Day Before Deadly Crash", "KNKT confirms presence of third pilot who saved earlier Lion Air flight", "Indonesia orders inspection of all Boeing 737-MAX airliners in wake of Lion Air crash, as concerns raised over pitot pipe", "Did a Small Metal Tube Bring Down an Indonesian Airliner? [134], On 28 November, Indonesia investigators said the Lion Air jet was not airworthy on the flight before the crash. “It is like a test where there are 100 questions and when the time is up you have only answered 75,” one of the sources said. They then managed to land the aircraft safely and recorded a twenty-degree difference between the readings of the left AoA sensor and the right sensor. [159], In an internal message on 19 November 2018, Boeing CEO Dennis Muilenburg defended the Flight Crew Operations Manual as describing the relevant function of MCAS. A different crew on the same plane the evening before encountered the same problem but solved it after running through three checklists. As a result, it did not appear during flight with the mis-calibrated AOA sensor, could not be documented by the flight crew and was therefore not available to help maintenance identify the mis-calibrated AOA sensor. The search area was widened to 280 km (150 nmi),[clarification needed][71] reaching as far as Indramayu to the east. [50] She later announced that every employee of her ministry should wear a black ribbon for a week to commemorate the victims. [121] Subsequently, the National Transportation Safety Committee confirmed the presence of an off-duty Boeing 737 MAX 8 qualified pilot in the cockpit but did not confirm the role of the pilot in fixing the problem, and denied that there was any recording of the previous flight in the CVR of Lion Air Flight 610. On 30 October, more than 90 relatives were flown to Jakarta for the identification of the victims. [93][94][95], On 4 November, nearly 1,400 personnel, including 175 divers, were dispatched to the crash site. Budi said the ministry had also suspended an unspecified number of Lion Air technicians who had cleared the aircraft for its final flight. Since the Lion Air crash, Boeing has been pursuing a software upgrade to change how much authority is given to the Manoeuvring Characteristics Augmentation System, or MCAS – a new anti-stall system developed for the 737 MAX. Another 64 bodies are still unaccounted for. [46], Indonesia's People's Representative Council announced on 29 October that they would examine the Standard Operating Procedure of Lion Air and the airworthiness of the aircraft. Enjoy the video, and like and subscribe! The presentation is based on chronological order and not to show the degree of contribution. [126], Aviation experts noted that there were some abnormalities in the altitude and the airspeed of Flight 610. On Wednesday, he declined to comment on the cockpit voice recorder contents, saying they had not been made public. [39], A Basarnas spokesperson confirmed to reporters that the aircraft had crashed;[40] Muhammad Syaugi, head of Basarnas, later confirmed that there had been casualties, without specifying a number. The company opposes raising an issue about the photographs in the final accident report. UPDATE. [171], 2018 aircraft crash in the Java Sea, Indonesia, killing 189, PK-LQP, the aircraft involved photographed in September 2018, six weeks before the accident, Aviation accidents and incidents in Indonesia. [166], In March 2019, victims' families reported irregularities, saying that Lion Air pressured them into signing away their rights to seek legal recourse for under-compensation. 2. Car Hire – Search, Compare & Save. [77] Authorities stated that the search area for dead bodies and debris would be focused in the sea off Karawang Regency, a coastal area of Java close to the crash site, as analysis showed that the sea currents in the area would bring debris to the south. Lion Air flight JT-610 took off from the Jakarta airport at the 6.21am local time and lost contact at 6.33am. The mis-calibration was not detected. SEE Our Concorde Special Report. The crew of that flight, however, had managed to control the aircraft and decided to fly at a lower than normal altitude. They would also examine the health history of the crew of Flight 610. It was divided into two main areas. [2](p243)[101][102] Divers identified the approximate position of the CVR underneath the aircraft wreckage from its ULB signal, but did not succeed in recovering it. [2](p240) The cockpit voice recorder (CVR), however, was reported as not yet found. According to a preliminary report issued in November, the first officer on board the Lion Air flight last year reported a “flight control problem” to air traffic control just two minutes after take-off and said the pilots intended to maintain an altitude of 5,000 feet. For the next nine minutes, the jet warned the pilots it was in a stall and pushed the nose down in response. A rescue diver also died on 2 November, four days after the accident. [27][28], Twenty Ministry of Finance employees,[17] 10 Audit Board of Indonesia employees,[29] two auditors from the Finance and Development Inspection Agency [id],[30] three Ministry of Energy and Mineral Resources employees,[31] three public attorneys,[32] three Indonesian National Police officers,[33] six Bangka Belitung Regional People's Representative Council members,[34] and three judges of Indonesia's High Court and National Court,[35] for a total of 38 civil servants, three police officers and 10 state officials, were among the passengers. The third source said: “They didn’t seem to know the trim was moving down. [137], Leeham News, which principally covers Airbus, Boeing, Bombardier and Embraer issues,[138] reported that the crew did not have a clear knowledge that trim runaway checklist will disengage MCAS. 1. [79] Officials stated that the operation, starting from 31 October, would focus on finding the fuselage of the aircraft and the flight recorders. “ADS-B data of the flight, captured by Flightradar24 and FlightAware, show erratic values. Lion Air Flight 610 plunged into the sea just 13 minutes after taking off from Jakarta on Oct. 29. On 29 October 2018, the Boeing 737 MAX 8 operating the route crashed into the Java Sea 13 minutes after takeoff, killing all 189 passengers and crew. 6. [56] The Indonesian Minister of Transportation, Budi Karya Sumadi, later stated that his ministry would hold talks with the Australian government about the warning. The pilots tested a crisis situation similar to what investigators suspect went wrong in Lion Air flight 610, which killed all 189 people on board after it crashed into the Java Sea. ", "Bagian Black Box Lion Air PK-LQP yang Ditemukan Adalah FDR", "Indonesian investigators examine black box from crashed jet", "Lion Air crash: 'Black box' from crashed jet retrieved", "Investigators Download 69 Hours of Data From Crashed Lion Air Jet", "Fokus Cari CVR Lion Air PK-LQP, 869 Personel Gabungan Dikerahkan", "Penyelam Kopaska Temukan Bagian Mesin Lion Air PK-LQP", "Roda Lion Air Diangkat dari Dasar Laut, Ini Penampakannya", "Tim DVI Polri Periksa 272 Bagian Tubuh Korban Lion Air", "Indonesian rescue diver dies while searching for victims of Lion Air jet crash", "Tim SAR Temukan Mesin dan Satu Lagi Roda Lion Air PK-LQP", "Bodi Lion Air PK-LQP Terdeteksi, Kondisinya Rapuh", "Penyelam Dikerahkan ke Lokasi Diduga Bodi Lion Air PK-LQP", "Hari ke-7 Evakuasi Lion Air PK-LQP, 175 Penyelam Dikerahkan", "Operasi SAR Lion Air Diperpanjang 3 Hari, Fokus Evakuasi dan CVR", "Lion Air Search: CVR No Longer Transmitting Signals", "Indonesia keeps up search for crashed jet's black box as signal drops out", "Indonesia wraps up Lion Air crash victim identification", "Lion Air funds new search for cockpit voice recorder", "Search for cockpit voice recorder of crashed Lion Air resumes in Indonesia", "Lion Air ends search for CVR but Indonesian investigators to launch their own", "Indonesia to resume search for crashed Lion Air jet's cockpit voice recorder", "CVR Lion Air Diangkat dari Dasar Laut yang Tertutup Lumpur 8 Meter", "CVR Lion Air Ditemukan di Kedalaman 30 Meter Perairan Karawang", "Lion Air crash: Singapore offers assistance to Indonesia; no reports of Singaporeans on board", "Boeing, US govt teams on way to join Lion Air crash investigation", "Indonesia to Fault 737 MAX Design, U.S. One member of the volunteer rescue team died during recovery operations. [96] The Head of the National Search and Rescue Agency Muhammad Syaugi announced that the search and rescue operation would be extended for another three days. [76] Hundreds of pieces of the aircraft had also been recovered; all of them were transported to Tanjung Priok, Jakarta. [122], The erratic nature of the flight path led Indonesian aviation expert Gerry Soejatman to speculate that the pitot tubes, used in the airspeed indication system, may have played a role in the crash. The lawsuit also claimed that the aircraft's sensors provided inaccurate flight data, causing its anti-stall system to improperly engage, as well as Boeing not providing proper instructions to pilots about how to handle the situation. The captain fought to climb, but the computer, still incorrectly sensing a stall, continued to push the nose down using the plane’s trim system, which usually ensures the aircraft flies straight and level. [67] Air Marshal Muhammad Syaugi, head of Basarnas, suggested that most of the victims were still inside the fuselage, as in the days following the crash rescue personnel only managed to recover a small number of body parts. Police also reported that 152 DNA samples had been collected from the victims' relatives. Join thought-provoking conversations, follow other Independent readers and see their replies. This, in turn, traumatized relatives of the victims. While the aircraft was en route to Jakarta, it had problems maintaining a constant altitude, with passengers stating that it was like "a roller-coaster ride. [91] It is believed he died from decompression sickness. Another crew was shown how to save jet from same problem just a day earlier by an off-duty pilot, sources say, Find your bookmarks in your Independent Premium section, under my profile. (Getty Images), Support free-thinking journalism and attend Independent events, Lion Air plane crashes minutes after take-off from Jakarta, {{#verifyErrors}} {{message}} {{/verifyErrors}} {{^verifyErrors}} {{message}} {{/verifyErrors}}, Pilots' last words before plunging into sea revealed in black box tape, off-duty pilot riding along in the aircraft just a day earlier, Off-duty pilot saved Lion Air Boeing 737 Max the day before crash, Ethiopian Airlines jet 'had problems less than a minute into flight', Cockpit voice recorder and human remains found in Lion Air jet search, Doomed Lion Air jet not 'airworthy', say investigators, Lion Air crash victim's fiancée takes her wedding pictures alone. [137] The runaway stabilizer non-normal checklist was run, the electric stabilizer trim was turned off, and the flight continued with manual trim; the issues were reported after landing. [92], A second landing gear and both of the aircraft's engines were recovered by search and rescue personnel, and the main body of the aircraft had been located. As the 31-year-old captain tried in vain to find the right procedure in the handbook, the 41-year-old first officer was unable to control the plane, two of the sources said. [16], The Transportation Ministry set up crisis centres in Jakarta[41] and Pangkal Pinang. The Indonesian government's search and rescue found debris and human remains soon after from a 280 km (150 nmi) wide area. [18][19] The accident site was located 34 km (18 nmi) off the coast of the island of Java. [36][37], On 29 October, Indonesia's Transportation Ministry ordered all of the country's airlines to conduct emergency inspections on their 737 MAX 8 aircraft. Lion Airlines Boeing 737 (MAX); PK-LQP Tanjung Karawang, West Java, Republic of Indonesia 29 October 2018", "Indonesia Report: Pilots, Ground Crew Share Blame With Boeing For Lion Air Crash", "Lion Airlines PK-LQP (Boeing 737 Next Gen – MSN 43000) – Airfleets aviation", https://aviation-safety.net/database/record.php?id=20181029-0, "Lion Air Datangkan Pesawat Baru Boeing 737 MAX 8 ke-10", "Factbox: 'Black boxes' the focus of probe in Indonesia's Lion Air crash", "Lion Air flight crashes en route from Jakarta to Pangkal Pinang", "Indonesia: Lion Air flight from Jakarta to Sumatra crashes", "Delhi captain among 189 dead in Lion Air plane crash was expected home for Diwali", "Family of Lion Air co-pilot sues Boeing in Chicago over fatal crash", "What Really Brought Down the Boeing 737 Max? MOST RECENT UPDATE: Reuters has published details from anonymous sources claiming to be familiar with the CVR recordings. [55], The Australian Department of Foreign Affairs and Trade announced that its staff would be banned from flying on Lion Air, as well as its subsidiary airlines Batik Air and Wings Air, until the cause of the accident was known. There were two confirmed foreigners among those on board: the pilot from India and an Italian citizen, former professional cyclist Andrea Manfredi. "[169] on flight 610 crash in Indonesia. The AOA DISAGREE alert was not correctly enabled during Boeing 737-8 (MAX) development. "[158] ALPA's United Airlines branch, in line with its management, disagrees as the 737 pilot manual includes a standard procedure to shut down the flight-control behavior, and dismissed the MCAS implication in the accident as "speculation" based on the Boeing safety-warning bulletin and the follow-on FAA airworthiness directive. [161] MCAS was designed to rely on a single AOA sensor, making it vulnerable to erroneous input from that sensor. [47][needs update] The Speaker of the People's Representative Council, Bambang Soesatyo, later asked the government to enforce stricter rules for the aviation industry and to audit every airliner in the country. The report also did not include data from the cockpit voice recorder, which was not recovered from the ocean floor until January. [76] At the time, more than a dozen body parts had been found by authorities. [73] Indonesian officials confirmed that faint pings had been heard in the search area. "[116] The crew later decided to cancel the pan-pan and continue the flight to Jakarta. [16][17] The flight crew had requested clearance to return to the Jakarta airport 35 km (19 nmi) into the flight. Download the granular CSV file; Urheber: Phoenix7777: Lizenz. Global airport transfers, taxis and executive cars. Some of the parts had drifted more than 5 km (2.7 nmi) in the sea current. [112] There are also doubts about the acceptability of some photographs used in the investigation, as they could be fabricated evidence of repair to the doomed Lion Air MAX. [22] At 7:30 a.m., the agency received reports that Flight 610 had crashed a few kilometres from an offshore oil platform. 7. [49], As 20 of the passengers were employees of the Indonesian Ministry of Finance, Sri Mulyani, the Indonesian Finance Minister, immediately visited the Indonesian Search and Rescue Agency's office in Jakarta, seeking coordination and further information. A rescue team member points to the location where Indonesia's Lion Air flight JT 610 had crashed into the sea, at Tanjung Priok seaport in Jakarta. [137] The flight crew repeatedly commanded nose-up trim over the final ten minutes of the flight. Transcript for Questions raised around why MACS caused Lion Air Flight 610 to nosedive: Part 5 This transcript has been automatically generated and may not be 100% accurate. As a result, the United States Federal Aviation Administration and Boeing issued warnings and training advisories to all operators of the MAX series to avoid letting the MCAS cause similar tragedies. The flight data recorder was found on 1 November and recovered for analysis. [117], Passengers recounted that the aircraft had suffered an engine problem and were told not to board it as engineers tried to fix the problem. Indonesian air accident investigator Nurcahyo Utomo holds a plane model during a news conference to release the final report to the Lion Air flight JT 610 crash in Jakarta, Indonesia October 25, 2019. They thought only about airspeed and altitude. They have contributed to previous crashes. [24] Boats from the platform were immediately deployed and debris from the crashed aircraft was found shortly after. [160] On 20 November, Boeing was to hold a conference call with 737 Max operators to detail the new MCAS not present in the Next Generation models. "[163], In January 2020, newly released unredacted internal messages within Boeing employees reveal that they have mocked Lion Air with profanity, belittling the airline for requesting additional simulator training for their Boeing 737 MAX pilots in 2017 citing that Lion's sister airline (Malindo Air) have already operated the type. The multiple alerts, repetitive MCAS activations, and distractions related to numerous ATC communications were not able to be effectively managed. [107] The Australian Transport Safety Bureau sent two of its personnel to assist the Indonesian National Transportation Safety Committee (NTSC) with the downloading process of the FDR. The NTSC released its final report into the accident on 25 October 2019. [62], Indonesia's National Search and Rescue Agency (Basarnas) launched a search and rescue operation, with assistance from the Indonesian Air Force,[63] the Indonesian Navy,[64] and the Republic of Singapore Navy. As Lion Air Flight 610 bucked and weaved through clear skies over the Java Sea, the captain frantically urged his first officer to run through an emergency checklist. [137] The preliminary report did not state whether the runaway stabilizer trim procedure was run or whether the electric stabilizer trim switches were cut out on the accident flight. 8. An engineering team from the NTSB and a Boeing technician arrived in Indonesia to assist with the Lion Air accident investigation on October 31, 2018, two days after the Singaporean team. It is a time-out condition.”. These performances had previously been identified during training and reappeared during the accident flight. [48] On 1 November, Indonesian Minister of Transportation Budi Karya Sumadi announced that the government would evaluate every low-cost carrier in Indonesia. The 737 Max 8 is the most recent variant of the popular 737 Max series, with extended range when compared to the standard model, reduced carbon emissions, and reduced cabin noise. [74], On 31 October, it was reported that acoustic "pings" had been detected, no further than 3 km (1.6 nmi) from the group of eight current search points, which were possibly from one or both of the underwater locator beacons (ULBs) attached to the aircraft's flight recorders. The absence of guidance on MCAS or more detailed use of trim in the flight manuals and in flight crew training, made it more difficult for flight crews to properly respond to uncommanded MCAS. [2](p215) NPR's Scott Neuman holds that MCAS was the primary cause of the crash, while a faulty sensor, inadequate maintenance, poor pilot training and a failure to heed previous problems with the same aircraft were all contributing factors. ©Drive. [61], On 31 October, Transportation Minister Budi Karya Sumadi temporarily suspended Lion Air's technical director Muhammad Arif from his duties based on the crash investigation. The Indian-born captain was said to be silent at the end before the plane hit the water, while the Indonesian first officer said “Allahu Akbar”, or “God is greatest”, a common Arabic phrase in the majority-Muslim country that can be used to express shock or distress. [127] About eight minutes into the flight, data transmitted automatically by the aircraft showed it had descended to about 1,500 m (5,000 ft) but its altitude continued to fluctuate. Out of 189 people on board, 125 (89 men and 36 women) were identified, including the two foreigners. Ten minutes into the flight, the data recorded the aircraft dropping by more than 910 m (3,000 ft). [149], On 7 November, on the basis of preliminary information gathered in the investigation of the Lion Air accident, the Federal Aviation Administration (FAA) issued an emergency Airworthiness Directive (AD) requiring that amended operating limitations and procedures relating to erroneous data from an AoA sensor be inserted into the aircraft flight manual of each 737 MAX aircraft,[150][151] and urged all airlines operating Boeing 737 MAX 8s to heed the warnings. According to three people who have heard a cockpit voice recording from the aircraft, the captain and first officer on board the ill-fated flight JT610 searched through checklists in a race against time after the jet warned them it was in a stall and pushed the nose down in response. In the aftermath of the Lion Air Flight JT 610 crash, a family retained our firm to represent their interests in litigation against Boeing and Lion Air. Several relatives of the crash victims filed lawsuits against Boeing. one source said airspeed was mentioned on the cockpit voice recording, and a second source said an indicator showed a problem on the captain’s display but not the first officer’s. [100], Lion Air paid US$2.8 million for a second attempt to search for the CVR between 19 and 29 December, utilizing MPV Everest. [136] After airspeed and altitude problems, an AoA sensor was replaced and tested two days earlier on the accident aircraft. However they did not pass on all of the information about the problems they encountered to the next crew, the November report said. [60] Chairman of Indonesia's Alliance of Independent Journalists (AJI), Abdul Manan, stated that images of debris were broadcast repeatedly and inappropriately. An engineering team from the NTSB and a Boeing technician arrived i… [143] NTSC denied these claims but stated the pilots began to panic at the end of the flight.[144]. The pilots of JT610 remained calm for most of the flight, the three sources told Reuters, and near the end the captain asked the first officer to fly while he checked the manual for a solution. Detailed reports from that flight revealed that the aircraft had suffered a serious incident, which left many passengers traumatized. On 25 October 2019, after the release of the final investigation report by NTSC, Boeing President and CEO Dennis Muilenburg responded: "We are addressing the KNKT's safety recommendations, and taking actions to enhance the safety of the 737 MAX to prevent the flight control conditions that occurred in this accident from ever happening again.