I received a phone call this morning from Ed Davis from Hillingdon Council’s Planning Specialist team. We use cookies on your computer or mobile device to help make this website better. Email: JBianco@hillingdon.gov.uk. To read more about Coronavirus advice and updates for residents and businesses, Public Health complaints procedure [48KB], The Independent regulatory challenge panel [11KB], Children and young people's service complaints procedure [125KB], Adult social care complaints procedure [132KB], Unreasonable or unreasonably persistent complainants [171KB], Disablement Association Hillingdon (DASH), via post - to Complaints and enquiries team, 3E/07 Civic Centre, High Street, Uxbridge UB8 1UW, Your local councillor or MP: telephone 01895 250636. Also offer general housing advice and information for private and council tenants and homeless people. If the council cannot make contact with residents, officers will make a face-to-face socially distanced visit to their address. People who are or may be priority homeless, and the general public. Open between the hours of 8.30am - 5.00pm - Monday to Friday located on the ground floor of the Civic Building in Waterdale for out-of-hours queries use the Emergency Out of Hours telephone number above. We recommend keeping a 2 week diary of any noise nuisance, to include date, time, type of noise, volume, duration and the impact. Before you report the noise to us, you should: We have created a document on Welcome to the Care and Support Directory for Hillingdon. Hillingdon Council has begun local contract tracing to boost efforts in tackling the spread of coronavirus in the borough. 1.2 The policy of the Council is to look at complaints in a positive manner as it allows the council to incorporate feedback into the improvement of services to its customers. Hillingdon has undertaken the largest school expansion programme in London, ensuring that all children within the Borough can go to a School close to where they live. Hillingdon London Borough Council is the local authority for the London Borough of Hillingdon in Greater London, England. To suit your needs there are several ways to contact the council. Download Councillor Janet Duncan contact details as VCard. Hillingdon council: Antisocial behaviour, noise complaints & racial harassment – 0800 694 020 Out of hours- Mon-Fri 6.00pm-8.00am & Weekends – 01895 250111 Ealing council Noise Pollution Service – 020 8825 8111 Please don’t be deterred by no mention being made of odour pollution in the service titles. Let to Hillingdon Council By working with Central Housing Group, a highly respected and award-winning letting agent, you can let your property to Hillingdon Council, or another London council. Name: Housing benefit and council tax reduction: Description: Help with rent and council tax payments for those on a low income You can pay your council tax online 24/7. Botwell Green Sports and Leisure Centre Sign in It can be a friend or relative, or anyone else you choose.The following places may assist you in making your complaint: The Local Government Ombudsman PO Box 4771 Coventry CV4 0EH, Housing Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9GE. Councillor Janet Duncan. Local Authority Information Local Authority The London Borough of Hillingdon Service Manager Kathy Sparks, Head of Consumer Protection Officer to contact Val Beale Contact address 3W/01 Civic Centre High Street Uxbridge Middlesex UB8 1UW Contact phone number 01895 277454 Contact email address VBeale@hillingdon.gov.uk envhealth-epu@hillingdon.gov.uk © ... drawings and material have been submitted to Hillingdon Council in order to apply for planning permission. For the status of council services and closures - Learn more COVID-19. Download Councillor Janet Duncan contact details as a CSV file. 1.2 The policy of the Council is to look at complaints in a positive manner as it allows the council to incorporate feedback into the improvement of services to its customers. _____ Ray Puddifoot was elected a Councillor in Hillingdon in 1998 and became Leader two years later in 2000. You can get some of your issues dealt with quickly and easily by reporting them to us online: If your rubbish collection has been missed, you can also report it online. For a emergency only, please call: 0208 583 2222. Bus. Hillingdon Council Includes details of restrictions, testing, support for those most at risk, and updates on council services. Hillingdon Council operates an easy to follow complaints procedure. As of Wednesday, November 11, the council started working with NHS Test and Trace in contacting local residents that the national system had not got in touch with. Age UK Hillingdon is part of the Age Concern Federation. JDhot@hillingdon.gov.uk. If you are looking for providers that can offer care and support in the local community, either use the search box below or select the adults or children and families options to refine your search. MOST politicians, regardless of their party, are good at campaigning. Social media. Skip to main content. 8. Hillingdon Council I’ve reported odour incidences on the telephone over a number of … We use cookies on your computer or mobile device to help make this website better. Includes details of restrictions, testing, support for those most at risk, and updates on council services. You must call the council first before they pass on your information to their chosen pest control service, and can only do so 5 days a week between 8am and 5pm. A council officer must witness a statutory noise nuisance or a breach of notice in order to take further enforcement action. We ask that you don’t contact us with any questions, we are not experts, we are just trying to support the Council and the NHS to ensure carers get the vaccine. A statutory noise nuisance is a nuisance at any time of day or night under the Environmental Protection Act 1990. Twitter - link to the council's Twitter page; Facebook - link to the council's Facebook page Leave a review. There is no simple definition of 'statutory nuisance' under the Environmental Protection Act 1990 and no legally defined limits on acceptable times, durations or noise levels. Before you contact us, you need to have sufficient evidence to support your report, so that it can be investigated and proven. We made changes to the local scheme because of the way Universal Credit is calculated. To pre-order a … 2. Please provide your contact details including a telephone number and email address, if you have one. If that doesn't work, start filling out a noise nuisance diary. resolving nuisance problems [540KB] where there are multiple breaches of legislation across a number of departments and agencies. The best way to make a complaint is by filling out our online form. For activities and things to do in the local community, please visit Discover Hillingdon. For any queries please contact L&D on learninganddevelopment@hillingdon.gov.uk. … you have all the information to hand you are prepared to provide a contact number so that we can get back to you. Developed with carers, our new Strategy details our development plans for the next five years and sets out how we will meet the priorities that carers have set. Profile Population 304,824 Households 109,780 Inland Area 11,570 hectares Council Tax (band D) £1,658.06 Budget 2019/20 £183.7m We are not obliged to investigate incidents which happened more than 12 months ago. London Borough of Hillingdon. Contact us › Contact details Out of hours contact details for Anti-social Behaviour and Environment Team (ASBET) Investigates and takes enforcement actions against people who commit offences against persons or property. To read more about Power cut affecting UB8 area, See more Hillingdon’s Noise team work with residents to reduce complaints about noise, many of these relate to amplified music. Auckland Council. It is a London borough council, one of 32 in the United Kingdom capital of London. Amplified Big Button Telephone, with Emergency Response paired wristband This phone is supplied with a emergency response wristband which is paired already to the telephone, when pressed it will automatically start to call up to 5 numbers until it receives a human response. Please note: Schools have their own complaints procedures, please contact the school directly if you have a school-related complaint. We have no power to make people change their behaviour in these respects. The first step is to call the complaints line on 01895 250111 (Switchboard). Download noise nuisance diary 2. Please tell us what you'd like us to do to put things right. If yours is not, then the subsequent steps to … They can be contacted through the Civic Centre's main switchboard: 01895 250111, or e-mail: asbinvestigations@hillingdon.gov.uk. Personal information will not be made available to other organisations without your permission unless it is necessary for prevention or detection of crime and allowed or required by law. They say the vast majority of complaints are successfully resolved at this stage. Once received, we will review your form and create an account for you. FIND YOUR BOROUGH. We cannot investigate domestic noises such as: These are not enforceable against by law. It will help us if you state clearly what your complaint is, which council officers or service you have dealt with and give details of any letters you have had from us. This requires officers to enter residents' homes to witness the impact. London Borough of Hillingdon. Hillingdon Care & Support Directory Welcome to the Care and Support Directory for Hillingdon. The airport had applied to Hillingdon Council for permission to create new taxi-ways and carry out other ground work needed so planes could depart regularly over Cranford. Our aim was to simplify the process for all working age customers, giving increased stability to those whose wages or income fluctuate each month and reduce the number of revised council tax bills for minor changes in income. phone: 01895 250316 . You can pay your council tax online 24/7. We are here to help the older people of Hillingdon by offering advice, information and practical help where possible. How to contact Best way to get in touch. © The Role of The LADO (Local Authority Designated Officer) The role of the LADO is set out in Working Together to Safeguard Children (2015) and is governed by the Authorities duties under section 11 of the Children Act 2004 and London Child Protection Procedures – London Safeguarding Children Board 2015. ... contacting the council’s free phone number or returning the form by post. How to contact Best way to get in touch. , which includes advice on taking your own legal action. Committee appointments. If you are a resident in London Borough of Hillingdon and have issues with noise, the Noise Team are available to investigate and take action if necessary. Main services Hillingdon Neighbourhood Watch continue to grow the number of residents signing up to the new Borough-wide system called OWL (Online Watch Link), which went live in June of this year, and over 9,000 residents are now receiving messages directly from the Police and NHW. The council received 3,607 secondary school applications, with 67 per cent of Hillingdon pupils receiving their first choice. He is the longest serving Hillingdon Council Leader since the borough was created in 1965 and the longest serving Council Leader in London. View nearby places on a map. A loud noise or noise nuisance must be persistent, regular and likely to interfere with the reasonable enjoyment of your home to be classed as a nuisance. phone: 01895 250316 . 2021. Where students houses are causing the problem due to late hours being kept, we can offer advice and will liaise with the university to assist student households integrate with the local community. We looked at evidence provided by the Council and Hillingdon Labour Group (‘the Labour Group’) and have concluded that decreasing by 12 councillors will ensure the Council can carry out its roles and responsibilities effectively. Hillingdon council: Antisocial behaviour, noise complaints & racial harassment – 0800 694 020 Out of hours- Mon-Fri 6.00pm-8.00am & Weekends – 01895 250111 Ealing council Noise Pollution Service – 020 8825 8111 Please don’t be deterred by no mention being made of odour pollution in the service titles. You will receive an email providing you with your login details. Hillingdon Council, said: "Over the past few months there has been an increase in the number of fly-tipping reports both in the London Borough of Hillingdon and the neighbouring area of South Buckinghamshire. Contact information. Uxbridge Hillingdon Council Within Uxbridge Hillingdon, the Councils pest control is provided to council tenants at a subsidised rate, however these services are limited and long winded to contact. Hillingdon Council . Some of these have been traced back to Hillingdon addresses. About SNC SEND Local Offer. Introduction – The need for a Corporate Complaints Policy 2.1 Hillingdon Council is committed to providing responsive and effective services to all our customers. However, the borough did not become unified as a London Borough until 1965, and recently celebrated its 50th anniversary. Number of councillors 24 Hillingdon Council currently has 53 councillors. Hillingdon Health Visiting Service promotes the health and wellbeing of families with children under five. Area served. Ask someone to help if you need advice with making your complaint to the council. SEND Local Offer provides information about services for children and young people with Special Educational Needs & Disabilities. Introduction – The need for a Corporate Complaints Policy 2.1 Hillingdon Council is committed to providing responsive and effective services to all our customers. It will help with booking if you have your NHS number to hand. Hillingdon Council Failed To Address Noise Problems Despite Repeated Complaints. Name: Housing benefit and council tax reduction: Description: Help with rent and council tax payments for those on a low income Residents have the right to enjoy life in their own way in their own home, providing they act within the law and do not interfere with the rights of others. COVID-19 Visit OurAuckland to learn about Auckland Council’s response to COVID-19. Hillingdon Hospital Pield Heath Road Uxbridge, UB8 3NN Tel: 01895 238282 Fax: 01895 811687 Correspondence address: Conservative Group Office Civic Centre Uxbridge Middlesex UB8 1UW Bus. 2) Hillingdon Council Residents Complaint (Individuals have to raise the complaint directly rather than through a third party) Email: residentsservicescomplaints@hillingdon.gov.uk cc: cmansfield@hillingdon.gov.uk (Chris Mansfield – Deputy Director – Planning, Transport & Regeneration) cc: jpalmer@hillingdon.gov.uk Hillingdon . Statutory nuisance is something that materially impacts on your day to day living, for example you can't sit in the garden or hang out washing due to the smoke and ash from a bonfire or you can't sleep at night because of constant music noise next door. If they do, we want to hear from you so that we put them right and learn from what has happened. W. elcome to the first edition of Hillingdon People of the new council administration. hillingdon contents May/June 2010. We will investigate all complaints about excessive noise but we can only take action if the noise is considered to be a statutory nuisance. Also offer general housing advice and information for private and council tenants and homeless people. Opening hours, contacts and reviews for Hillingdon Council’s Children’s Information Service at 4e 02 Civic Centre High Street, Uxbridge, London. Guidance on statutory noise nuisance: a 'one-off' event can be regarded as a statutory nuisance if it is witnessed by council officers; the council (and ultimately the criminal court) has to be satisfied that the problem is an unreasonable and substantial interference with the use and enjoyment of property; Before reporting noise to the council You can make a complaint about an unrelated matter. Name: Tenancy management service: Description: Tenancy management service for council tenants and leaseholders: Address: The council deals with residential, industrial and commercial noise complaints, but is unable to deal with noise made in public places, such as the street – these complaints should be referred to the police by phone on 08450 454545 or the single non-emergency number 101. Councillor Sir Ray Puddifoot MBE stepped down as Leader of Hillingdon Council on 14 January 2021. However, it would be wise to consider what reaction you are likely to get from this approach. 2021. Email: adeville@hillingdon.gov.uk. Responsibilities. The diary will help the Council decide how to deal with the noise. Download Councillor Jas Dhot contact details as a CSV file. Please be advised there has been a power cut in the UB8 area which is affecting phone and internet services within the council. People who are or may be priority homeless, and the general public. General enquiries . Cabinet Member for Property & Infrastructure; Deputy Leader of the Council; Committee appointments Online services Please sign in to complete your enquiry, or register with us if this is your first visit. Hillingdon is divided into 22 wards, electing a total of 65 councillors. Get in Touch. Emergencies phone 01895 250111. Who do we help? Hillingdon council: Antisocial behaviour, noise complaints & racial harassment – 0800 694 020 Out of hours- Mon-Fri 6.00pm-8.00am & Weekends – 01895 250111 Ealing council Noise Pollution Service – 020 8825 8111 Please don’t be deterred by no mention being made of odour pollution in … Please complete this short new account request form. Our Council Tax Reduction Scheme is a banding scheme for working age applicants. Auckland Council. If you wish to speak to someone about an issue, you can call the relevant number below: Anti social behaviour, noise complaints, racial harassment: 0800 694 0240; Housing repairs: 01895 556600 ; Housing services: 01895 556666; Planning, trees and landscapes: 01895 250230; Hillingdon Social Care Direct: 01895 556633 (inc adults and children) Download Councillor Jonathan Bianco contact details as VCard. All rights reserved. Hillingdon Neighbourhood Watch continue to grow the number of residents signing up to the new Borough-wide system called OWL (Online Watch Link), which went live in June of this year, and over 9,000 residents are now receiving messages directly from the Police and NHW. We apologise for any inconvenience caused. You can make a complaint on behalf of a friend or relative but you must have a signed letter from that person which authorises you to take the action. Search for: THE MAX CARD. Download Councillor Alan Deville contact details as VCard. Emergencies phone 01895 250111. Who do we help? Before contacting the Council, try and talk to the person making the noise. If you need to apply, book, pay, request or report you can do it online anytime . You can contact us with anything general using our general enquiries form. Hillingdon Council is calling on all households to take part in the Census 2021 survey to help plan and fund public services in the borough. Special Needs Community Cedars Hall Artillery Place We are committed to providing excellent services to all residents and we believe the best way to do this is to listen to your views. Find information or order, apply and pay for council services right here on our website. Housing Services Civic Centre High Street Uxbridge Middlesex UB8 1UW Opening hours: Monday - Friday 09:00-16:30 Email: housingoptions@hillingdon.gov.uk Telephone: 01895 556666 (8:00am - 6:00pm) Minicom: 01895 277730 (for those with hearing difficulties) Hayes One Stop . Please be advised there has been a power cut in the UB8 area which is affecting phone and internet services within the council. Harefield Household Re-use and Recycling Centre New Years Green Lane Harefield Middlesex UB9 6LX Telephone: 01895 277288 The HRRC is located at the Harvil Road end of Newyears Green Lane (near the Dogs Trust).